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HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Event Reference

Event Reference

1020798 Failed to Generate a Replication Copy due to Backup Policy Expiration

Description

This event is generated when a replication copy fails to be generated due to backup policy expiration.

Attribute

ID

Event Level

Automatically Cleared

1020798

Major

No

Impact on the System

The failure to generate a replication copy will affect subsequent restore operations.

Possible Causes

The backup policy has expired.

Procedure

  1. Possible cause: The backup policy has expired.

    1. According to domain_name and project_name in the event's additional information and backup_policy_name in the event location information, contact the user to check whether the backup policy has expired.
      • If yes, ask the user to extend the validity period of the backup policy or re-create a backup policy.
      • If no, contact technical support for assistance.

Related Information

None

1020796 Quota Consumption Reaches the Threshold

Description

This event is generated when the CSBS quota consumption reaches 80%.

Attribute

ID

Event Level

Automatically Cleared

1020796

Major

Yes

Impact on the System

If the quota is not increased in a timely manner, manual backup and automatic backup may fail.

Possible Causes

The quota consumption reaches the threshold.

Procedure

  1. Possible cause: The quota consumption reaches the threshold.

    1. On the Event Logs page, obtain the values of domain_name and project_name in the event's additional information.
    2. Contact the tenant corresponding to domain_name and instruct the tenant to use the VDC administrator account to log in to ManageOne Operation Portal and switch to the project corresponding to project_name.
    3. On the Cloud Server Backup Service page, manually apply for space or delete unnecessary copies. For details about how to apply for space, see section Applying for Space in Cloud Server Backup Service (CSBS) of HUAWEI CLOUD Stack 6.5.0 User Guide.

Related Information

None

1020795 Backup Failed due to an Insufficient Quota

Description

The quota consumption reaches the total quota.

Attribute

ID

Event Level

Automatically Cleared

1020795

Major

Yes

Impact on the System

Manual backup and automatic backup will fail.

Possible Causes

The quota consumption reaches the total quota.

Procedure

  1. Possible cause: The quota consumption reaches the total quota

    1. On the Event Logs page, obtain the values of domain_name and project_name in the event's additional information.
    2. Contact the tenant corresponding to domain_name and instruct the tenant to use the VDC administrator account to log in to ManageOne Operation Portal and switch to the project corresponding to project_name.
    3. On the Cloud Server Backup Service page, manually apply for space or delete unnecessary copies. For details about how to apply for space, see section Applying for Space in Cloud Server Backup Service (CSBS) of HUAWEI CLOUD Stack 6.5.0 User Guide.

Related Information

None

1020794 Failed to Delete a Backup

Description

This event is generated when a backup fails to be deleted.

Attribute

ID

Event Level

Automatically Cleared

1020794

Major

No

Impact on the System

The failure to delete a backup will result in residual data.

Possible Causes

  • The connection to eBackupWorkFlow is abnormal.
  • eBackup malfunctions.

Procedure

  1. Possible cause 1: The connection to eBackupWorkFlow is abnormal.

    1. Use PuTTY to log in to any Service-CSBS node using the IP addresses corresponding to the CSBS_Service field.

      The default account is djmanager. The default password is CloudService@123!.

    2. Run the su root command and enter the root account's password to switch to the root account.

      The default password of the root account is Cloud12#$.

    3. Run the check_karbor_connect command to check whether the Check_Result value of eBackupWorkFlow is OK.
      • If yes, go to 2.
      • If no, go to 1.d.
    4. Run the docker exec -ti karborapi bash -c "cat /etc/karbor/karbor.conf" | grep ebackup_lb_ip_address command to obtain the IP address of eBackupWorkFlow. Search for workflow_management_float_ip in the xxx_export_all_EN.xlsm file exported by HUAWEI CLOUD Stack Deploy for deploying or expanding the cloud service. Check whether the two values are the same.
      • If yes, contact technical support for assistance.
      • If no, run the set_ebackup_plugin --ebackup_url IP address of eBackupWorkFlow command to reconfigure the IP address of eBackupWorkFlow. The default password is Huawei@CLOUD8!. Run the check_karbor_connect command again. If the Check_Result value of eBackupWorkFlow is not OK, contact technical support for assistance.
    5. Contact the tenant corresponding to domain_name in the event's additional information and instruct the tenant to log in to ManageOne Operation Portal using the VDC administrator account, switch to the project corresponding to project_name in the event's additional information, go to the Cloud Server Backup Service page, and immediately delete the backup corresponding to backup_id in the event location information.

  2. Possible cause 2: eBackup malfunctions.

    1. Use the VDC administrator account of the tenant corresponding to domain_name in the event's additional information to log in to ManageOne Operation Portal. Switch to the project corresponding to project_name in the event's additional information. On the Cloud Server Backup Service page, obtain the failure cause of the corresponding task or copy.
    1. Use PuTTY to log in to each Service-CSBS node using the IP addresses corresponding to the CSBS_Service field.

      The default account is djmanager. The default password is CloudService@123!.

    2. Run the su root command and enter the root account's password to switch to the root account.

      The default password of the root account is Cloud12#$.

    3. View the log file /var/log/huawei/dj/services/system/karbor/karbor-protection/karbor-protection.log to collect the details of the error logs generated at the time when the failure occurs.
    4. Contact technical support for assistance.

Related Information

None

1020793 Failed to Delete a Replication Copy

Description

This event is generated when a replication copy fails to be deleted.

Attribute

ID

Event Level

Automatically Cleared

1020793

Major

No

Impact on the System

The failure to delete a replication copy will result in residual data.

Possible Causes

  • The connection to eBackupWorkFlow is abnormal.
  • eBackup malfunctions.

Procedure

  1. Possible cause 1: The connection to eBackupWorkFlow is abnormal.

    1. Use PuTTY to log in to any Service-CSBS node using the IP addresses corresponding to the CSBS_Service field.

      The default account is djmanager. The default password is CloudService@123!.

    2. Run the su root command and enter the root account's password to switch to the root account.

      The default password of the root account is Cloud12#$.

    3. Run the check_karbor_connect command to check whether the Check_Result value of eBackupWorkFlow is OK.
      • If yes, go to 2.
      • If no, go to 1.d.
    4. Run the docker exec -ti karborapi bash -c "cat /etc/karbor/karbor.conf" | grep ebackup_lb_ip_address command to obtain the IP address of eBackupWorkFlow. Search for workflow_management_float_ip in the xxx_export_all_EN.xlsm file exported by HUAWEI CLOUD Stack Deploy for deploying or expanding the cloud service. Check whether the two values are the same.
      • If yes, contact technical support for assistance.
      • If no, run the set_ebackup_plugin --ebackup_url IP address of eBackupWorkFlow command to reconfigure the IP address of eBackupWorkFlow. The default password is Huawei@CLOUD8!. Run the check_karbor_connect command again. If the Check_Result value of eBackupWorkFlow is not OK, contact technical support for assistance.
    5. Contact the tenant corresponding to domain_name in the event's additional information and instruct the tenant to log in to ManageOne Operation Portal using the VDC administrator account, switch to the project corresponding to project_name in the event's additional information, go to the Cloud Server Backup Service page, and immediately delete the replication copy corresponding to replication_copy_id in the event location information.

  2. Possible cause 2: eBackup malfunctions.

    1. Use the VDC administrator account of the tenant corresponding to domain_name in the event's additional information to log in to ManageOne Operation Portal. Switch to the project corresponding to project_name in the event's additional information. On the Cloud Server Backup Service page, obtain the failure cause of the corresponding task or copy.
    1. Use PuTTY to log in to each Service-CSBS node using the IP addresses corresponding to the CSBS_Service field.

      The default account is djmanager. The default password is CloudService@123!.

    2. Run the su root command and enter the root account's password to switch to the root account.

      The default password of the root account is Cloud12#$.

    3. View the log file /var/log/huawei/dj/services/system/karbor/karbor-protection/karbor-protection.log to collect the details of the error logs generated at the time when the failure occurs.
    4. Contact technical support for assistance.

Related Information

None

1020792 Failed to Delete a Backup Policy

Description

This event is generated when a backup policy fails to be deleted.

Attribute

ID

Event Level

Automatically Cleared

1020792

Major

No

Impact on the System

If a backup policy fails to be deleted, tasks using this backup policy may be automatically triggered, resulting in residual data. If the number of backup policies reaches the upper limit at this time, new backup policies cannot be created.

Possible Causes

  • A network fault occurs.
  • A fault occurs in the backup system.

Procedure

  1. Possible cause 1: A network fault occurs.

    1. Check whether the network connection of the backup system is normal.
      • If no, rectify the network fault. Use domain_name, project_name, and backup policy name in the event location information to contact the user who created the backup policy and ask the user to manually delete the backup policy again.
      • If yes, go to 2.

  2. Possible cause 2: A fault occurs in the backup system.

    Contact technical support for assistance.

Related Information

None

1020789 Failed to Restore Data by Using a Backup

Description

An error occurs during the ECS restoration based on a backup.

Attribute

ID

Event Level

Automatically Cleared

1020789

Major

Yes

Impact on the System

When the ECS fails to be restored using a backup, the host may be in an abnormal state, and subsequent operations may be affected.

Possible Causes

  • The connection to eBackupWorkFlow is abnormal.
  • A fault occurs on eBackup.

Procedure

  1. Possible cause 1: The connection to eBackupWorkFlow is abnormal.

    1. Use PuTTY to log in to any Service-CSBS node using the IP addresses corresponding to the CSBS_Service field.

      The default account is djmanager. The default password is CloudService@123!.

    2. Run the su root command and enter the root account's password to switch to the root account.

      The default password of the root account is Cloud12#$.

    3. Run the check_karbor_connect command to check whether the Check_Result value of eBackupWorkFlow is OK.
      • If yes, go to 2.
      • If no, go to 1.d.
    4. Run the docker exec -ti karborapi bash -c "cat /etc/karbor/karbor.conf" | grep ebackup_lb_ip_address command to obtain the IP address of eBackupWorkFlow. Search for workflow_management_float_ip in the xxx_export_all_EN.xlsm file exported by HUAWEI CLOUD Stack Deploy for deploying or expanding the cloud service. Check whether the two values are the same.
      • If yes, contact technical support for assistance.
      • If no, run the set_ebackup_plugin --ebackup_url IP address of eBackupWorkFlow command to reconfigure the IP address of eBackupWorkFlow. The default password is Huawei@CLOUD8!. Run the check_karbor_connect command again. If the Check_Result value of eBackupWorkFlow is not OK, contact technical support for assistance.
    5. Contact the tenant corresponding to domain_name in the event's additional information and instruct the tenant to log in to ManageOne Operation Portal using the VDC administrator account, switch to the project corresponding to project_name in the event's additional information, go to the Cloud Server Backup Service page, and copy the policy corresponding to plan_name in the event's additional information immediately.

  2. Possible cause 2: A fault occurs on eBackup.

    1. Use the VDC administrator account of the tenant corresponding to domain_name in the event's additional information to log in to ManageOne Operation Portal. Switch to the project corresponding to project_name in the event's additional information. On the Cloud Server Backup Service page, obtain the failure cause of the corresponding task or copy.
    1. Use PuTTY to log in to each Service-CSBS node using the IP addresses corresponding to the CSBS_Service field.

      The default account is djmanager. The default password is CloudService@123!.

    2. Run the su root command and enter the root account's password to switch to the root account.

      The default password of the root account is Cloud12#$.

    3. View the log file /var/log/huawei/dj/services/system/karbor/karbor-protection/karbor-protection.log to collect the details of the error logs generated at the time when the failure occurs.
    4. Contact technical support for assistance.

Related Information

None

1020787 Backup Policy Has Expired

Description

This event is generated when an ECS backup policy has expired.

Attribute

ID

Event Level

Automatically Cleared

1020787

Major

Yes

Impact on the System

The backup policy cannot be used to back up ECSs.

Possible Causes

The backup policy has expired.

Procedure

  1. Possible cause: The backup policy has expired.

    1. According to domain_name and project_name in the event's additional information and backup_policy_name in the event location information, contact the user to check whether the backup policy has expired.
      • If yes, ask the user to extend the validity period of the backup policy or re-create a backup policy.
      • If no, contact technical support for assistance.

Related Information

None

1020784 Replication Failed due to an Insufficient Quota

Description

This event is generated when the ECS backup quota consumption reaches the total quota.

Attribute

ID

Event Level

Automatically Cleared

1020784

Major

Yes

Impact on the System

Manual replication and automatic replication fail.

Possible Causes

The quota consumption reaches the total quota.

Procedure

  1. Possible cause: The quota consumption reaches the total quota.

    1. On the Event Logs page, obtain the values of domain_name and project_name in the event's additional information.
    2. Contact the tenant corresponding to domain_name and instruct the tenant to use the VDC administrator account to log in to ManageOne Operation Portal and switch to the project corresponding to project_name.
    3. On the Cloud Server Backup Service page, manually apply for space or delete unnecessary copies. For details about how to apply for space, see section Applying for Space in Cloud Server Backup Service (CSBS) of HUAWEI CLOUD Stack 6.5.0 User Guide.

Related Information

None

1020778 Failed to Generate a Replica due to VBS Policy Expiration

Description

Failed to generate a replica due to VBS policy expiration.

Attribute

ID

Event Level

Automatically Cleared

1020778

Major

No

Impact on the System

The failure to generate a replica will affect subsequent restore operations.

Possible Causes

The backup policy has expired.

Procedure

  1. Possible cause: The backup policy has expired.

    1. According to domain_name and project_name in the event's additional information and backup_policy_name in the event location information, contact the user to check whether the backup policy has expired.
      • If yes, ask the user to extend the validity period of the backup policy or re-create a backup policy.
      • If no, contact technical support for assistance.

Related Information

None

1020776 VBS Quota Consumption Reaches the Threshold

Description

The VBS quota consumption reaches 80% of the total quota.

Attribute

ID

Event Level

Automatically Cleared

1020776

Major

Yes

Impact on the System

If the quota is not increased in a timely manner, manual backup and automatic backup may fail.

Possible Causes

The quota consumption reaches the threshold.

Procedure

  1. Possible cause: The quota consumption reaches the threshold.

    1. On the Event Logs page, obtain the values of domain_name and project_name in the event's additional information.
    2. Contact the tenant corresponding to domain_name and instruct the tenant to use the VDC administrator account to log in to ManageOne Operation Portal and switch to the project corresponding to project_name.
    3. On the Volume Backup Service page, manually apply for space or delete unnecessary copies. For details about how to apply for space, see section Applying for Space in Volume Backup Service (VBS) of HUAWEI CLOUD Stack 6.5.0 User Guide.

Related Information

None

1020775 Backup Fails due to Insufficient VBS Backup Quota

Description

The VBS quota consumption reaches the total quota.

Attribute

ID

Event Level

Automatically Cleared

1020775

Major

Yes

Impact on the System

Manual backup and automatic backup will fail.

Possible Causes

The quota consumption reaches the total quota.

Procedure

  1. Possible cause: The quota consumption reaches the total quota.

    1. On the Event Logs page, obtain the values of domain_name and project_name in the event's additional information.
    2. Contact the tenant corresponding to domain_name and instruct the tenant to use the VDC administrator account to log in to ManageOne Operation Portal and switch to the project corresponding to project_name.
    3. On the Volume Backup Service page, manually apply for space or delete unnecessary copies. For details about how to apply for space, see section Applying for Space in Volume Backup Service (VBS) of HUAWEI CLOUD Stack 6.5.0 User Guide.

Related Information

None

1020774 Failed to Delete a VBS Backup

Description

Failed to delete an EVS disk backup.

Attribute

ID

Event Level

Automatically Cleared

1020774

Major

No

Impact on the System

The failure to delete a backup will result in residual data.

Possible Causes

  • The connection to Cinder is abnormal.
  • A fault occurs on eBackup.

Procedure

  1. Possible cause 1: The connection to Cinder is abnormal.

    1. Use PuTTY to log in to any Service-CSBS node using the IP addresses corresponding to the CSBS_Service field.

      The default account is djmanager. The default password is CloudService@123!.

    2. Run the su root command and enter the root account's password to switch to the root account.

      The default password of the root account is Cloud12#$.

    3. Run the check_karbor_connect command to check whether the Check_Result value of Cinder is OK.
      • If yes, go to 2.
      • If no, go to 1.d.
    4. Run the docker exec -ti karborapi bash -c "cat /etc/karbor/karbor.conf" | grep cinder_endpoint command to obtain the Cinder URL. Search for DMK_g_regions:fsp_Cascading.cinder in the xxx_export_all_EN.xlsm file exported from HUAWEI CLOUD Stack Deploy to check whether the value is same as the Cinder URL.
      • If no, run the set_karbor_endpoints --cinder_endpoint URL of Cinder command to set the endpoint of Cinder. Run the check_karbor_connect command again. If the Check_Result value of Cinder is not OK, contact technical support for assistance.
      • If yes, contact technical support for assistance.
    5. Contact the tenant corresponding to domain_name in the event's additional information. Instruct the tenant to log in to ManageOne Operation Portal using the VDC administrator account, and switch to the project corresponding to project_name in the event's additional information. Go to the Volume Backup Service page, and immediately restore the backup (corresponding to backup_id in the event location information) to the EVS disk corresponding to resource_id.

  2. Possible cause 2: A fault occurs on eBackup.

    1. Use the VDC administrator account of the tenant corresponding to domain_name in the additional information to log in to ManageOne Operation Portal. Switch to the project corresponding to project_name in the additional information. On the Volume Backup Service page, obtain the failure cause of the corresponding task or replica.
    1. Use PuTTY to log in to each Service-CSBS node using the IP addresses corresponding to the CSBS_Service field.

      The default account is djmanager. The default password is CloudService@123!.

    2. Run the su root command and enter the root account's password to switch to the root account.

      The default password of the root account is Cloud12#$.

    3. View the log file /var/log/huawei/dj/services/system/karbor/karbor-protection/karbor-protection.log to collect the details of the error logs generated at the time when the failure occurs.
    4. Contact technical support for assistance.

Related Information

None

1020773 Failed to Delete a VBS Replica

Description

Failed to delete a VBS replica.

Attribute

ID

Event Level

Automatically Cleared

1020773

Major

No

Impact on the System

The failure to delete a replica will result in residual data.

Possible Causes

  • The connection to Cinder is abnormal.
  • eBackup malfunctions.

Procedure

  1. Possible cause 1: The connection to Cinder is abnormal.

    1. Use PuTTY to log in to any Service-CSBS node using the IP addresses corresponding to the CSBS_Service field.

      The default account is djmanager. The default password is CloudService@123!.

    2. Run the su root command and enter the root account's password to switch to the root account.

      The default password of the root account is Cloud12#$.

    3. Run the check_karbor_connect command to check whether the Check_Result value of Cinder is OK.
      • If yes, go to 2.
      • If no, go to 1.d.
    4. Run the docker exec -ti karborapi bash -c "cat /etc/karbor/karbor.conf" | grep cinder_endpoint command to obtain the Cinder URL. Search for DMK_g_regions:fsp_Cascading.cinder in the xxx_export_all_EN.xlsm file exported from HUAWEI CLOUD Stack Deploy to check whether the value is same as the Cinder URL.
      • If no, run the set_karbor_endpoints --cinder_endpoint URL of Cinder command to set the endpoint of Cinder. Run the check_karbor_connect command again. If the Check_Result value of Cinder is not OK, contact technical support for assistance.
      • If yes, contact technical support for assistance.
    5. Contact the tenant corresponding to domain_name in the event's additional information. Instruct the tenant to log in to ManageOne Operation Portal using the VDC administrator account, and switch to the project corresponding to project_name in the event's additional information. Go to the Volume Backup Service page, and immediately restore the backup (corresponding to backup_id in the event location information) to the EVS disk corresponding to resource_id.

  2. Possible cause 2: eBackup malfunctions.

    1. Use the VDC administrator account of the tenant corresponding to domain_name in the additional information to log in to ManageOne Operation Portal. Switch to the project corresponding to project_name in the additional information. On the Volume Backup Service page, obtain the failure cause of the corresponding task or replica.
    1. Use PuTTY to log in to each Service-CSBS node using the IP addresses corresponding to the CSBS_Service field.

      The default account is djmanager. The default password is CloudService@123!.

    2. Run the su root command and enter the root account's password to switch to the root account.

      The default password of the root account is Cloud12#$.

    3. View the log file /var/log/huawei/dj/services/system/karbor/karbor-protection/karbor-protection.log to collect the details of the error logs generated at the time when the failure occurs.
    4. Contact technical support for assistance.

Related Information

None

1020772 Failed to Delete a VBS Backup Policy

Description

Failed to delete a VBS backup policy.

Attribute

ID

Event Level

Automatically Cleared

1020772

Major

No

Impact on the System

If a backup policy fails to be deleted, tasks using this backup policy may be automatically triggered, resulting in residual data. If the number of backup policies reaches the upper limit at this time, new backup policies cannot be created.

Possible Causes

  • A network fault occurs.
  • A fault occurs in the backup system.

Procedure

  1. Possible cause 1: A network fault occurs.

    1. Check whether the network connection of the backup system is normal.
      • If no, rectify the network fault. Use domain_name and project_name in the event's additional information and the backup policy name in the event location information to contact the backup policy creator. Ask the creator to delete the backup policy again.
      • If yes, go to 2.

  2. Possible cause 2: A fault occurs in the backup system.

    Contact technical support for assistance.

Related Information

None

1020769 Failed to Use a VBS Backup for Data Restoration

Description

An error occurs when a VBS backup is used for data restoration.

Attribute

ID

Event Level

Automatically Cleared

1020769

Major

Yes

Impact on the System

When using a backup to restore data fails, the host may change to an abnormal state.

Possible Causes

  • The connection to Cinder is abnormal.
  • eBackup malfunctions.

Procedure

  1. Possible cause 1: The connection to Cinder is abnormal.

    1. Use PuTTY to log in to any Service-CSBS node using the IP addresses corresponding to the CSBS_Service field.

      The default account is djmanager. The default password is CloudService@123!.

    2. Run the su root command and enter the root account's password to switch to the root account.

      The default password of the root account is Cloud12#$.

    3. Run the check_karbor_connect command to check whether the Check_Result value of Cinder is OK.
      • If yes, go to 2.
      • If no, go to 1.d.
    4. Run the docker exec -ti karborapi bash -c "cat /etc/karbor/karbor.conf" | grep cinder_endpoint command to obtain the Cinder URL. Search for DMK_g_regions:fsp_Cascading.cinder in the xxx_export_all_EN.xlsm file exported from HUAWEI CLOUD Stack Deploy to check whether the value is same as the Cinder URL.
      • If no, run the set_karbor_endpoints --cinder_endpoint URL of Cinder command to set the endpoint of Cinder. Run the check_karbor_connect command again. If the Check_Result value of Cinder is not OK, contact technical support for assistance.
      • If yes, contact technical support for assistance.
    5. Contact the tenant corresponding to domain_name in the event's additional information. Instruct the tenant to log in to ManageOne Operation Portal using the VDC administrator account, and switch to the project corresponding to project_name in the event's additional information. Go to the Volume Backup Service page, and immediately restore the backup (corresponding to backup_id in the event location information) to the EVS disk corresponding to resource_id.

  2. Possible cause 2: eBackup malfunctions.

    1. Use the VDC administrator account of the tenant corresponding to domain_name in the additional information to log in to ManageOne Operation Portal. Switch to the project corresponding to project_name in the additional information. On the Volume Backup Service page, obtain the failure cause of the corresponding task or replica.
    1. Use PuTTY to log in to each Service-CSBS node using the IP addresses corresponding to the CSBS_Service field.

      The default account is djmanager. The default password is CloudService@123!.

    2. Run the su root command and enter the root account's password to switch to the root account.

      The default password of the root account is Cloud12#$.

    3. View the log file /var/log/huawei/dj/services/system/karbor/karbor-protection/karbor-protection.log to collect the details of the error logs generated at the time when the failure occurs.
    4. Contact technical support for assistance.

Related Information

None

1020767 VBS Backup Policy Expired

Description

The VBS backup policy has expired.

Attribute

ID

Event Level

Automatically Cleared

1020767

Major

Yes

Impact on the System

The backup policy cannot be used for backup.

Possible Causes

The backup policy has expired.

Procedure

  1. Possible cause: The backup policy has expired.

    1. According to domain_name and project_name in the event's additional information and backup_policy_name in the event location information, contact the user to check whether the backup policy has expired.
      • If yes, ask the user to extend the validity period of the backup policy or re-create a backup policy.
      • If no, contact technical support for assistance.

Related Information

None

1020764 Replication Fails due to Insufficient VBS Backup Quota

Description

The VBS backup quota is used up.

Attribute

ID

Event Level

Automatically Cleared

1020764

Major

Yes

Impact on the System

Manual replication and automatic replication will fail.

Possible Causes

The quota is used up.

Procedure

  1. Possible cause: The quota consumption reaches the total quota.

    1. On the Event Logs page, obtain the values of domain_name and project_name in the event's additional information.
    2. Contact the tenant corresponding to domain_name and instruct the tenant to use the VDC administrator account to log in to ManageOne Operation Portal and switch to the project corresponding to project_name.
    3. On the Volume Backup Service page, manually apply for space or delete unnecessary copies. For details about how to apply for space, see section Applying for Space in Volume Backup Service (VBS) of HUAWEI CLOUD Stack 6.5.0 User Guide.

Related Information

None

1023297 Service Switchover

Description

This event is generated when the standby service changes to the active state.

Attribute

ID

Event Level

Automatically Cleared

1023297

Info

No

Impact on the System

This event records that the standby service changes to the active state. There is no impact on the system.

Possible Causes

  • The active service is not normal. The standby service changes to the active state.
  • A maintenance command is run to stop the active service. The standby service changes to the active state.
  • The node or network where the active service resides is faulty. The standby service changes to the active state.

Procedure

  1. This event only records that the standby service changes to the active state. This event is used to prompt users and needs to be manually cleared. There is no impact on the system. Check whether the switched services are running properly.

    • If yes, no further action is required.
    • If no, go to 2.

  2. Contact technical support for assistance.

Related Information

None

1020804 Failed to Delete the Replica

Description

Failed to delete the replica.

Attribute

ID

Event Level

Automatically Cleared

1020804

Major

No

Impact on the System

The failure to delete a replica will result in residual data.

Possible Causes

  • The connection to eBackupWorkFlow is abnormal.
  • A fault occurs on eBackup.

Procedure

  1. Possible cause 1: The connection to eBackupWorkFlow is abnormal.

    1. Use PuTTY to log in to any Service-CSBS node using the IP addresses corresponding to the CSBS_Service field.

      The default account is djmanager. The default password is CloudService@123!.

    2. Run the su root command and enter the root account's password to switch to the root account.

      The default password of the root account is Cloud12#$.

    3. Run the check_karbor_connect command to check whether the Check_Result value of eBackupWorkFlow is OK.
      • If yes, go to 2.
      • If no, go to 1.d.
    4. Run the docker exec -ti karborapi bash -c "cat /etc/karbor/karbor.conf" | grep ebackup_lb_ip_address command to obtain the IP address of eBackupWorkFlow. Search for workflow_management_float_ip in the xxx_export_all_EN.xlsm file exported by HUAWEI CLOUD Stack Deploy for deploying or expanding the cloud service. Check whether the two values are the same.
      • If yes, contact technical support for assistance.
      • If no, run the set_ebackup_plugin --ebackup_url IP address of eBackupWorkFlow command to reconfigure the IP address of eBackupWorkFlow. The default password is Huawei@CLOUD8!. Run the check_karbor_connect command again. If the Check_Result value of eBackupWorkFlow is not OK, contact technical support for assistance.
    5. Contact the tenant corresponding to domain_name in the event's additional information and instruct the tenant to log in to ManageOne Operation Portal using the VDC administrator account, switch to the project corresponding to project_name in the event's additional information, go to the Cloud Server Backup Service page, and copy the policy corresponding to plan_name in the event's additional information immediately.

  2. Possible cause 2: eBackup malfunctions.

    1. Use the VDC administrator account of the tenant corresponding to domain_name in the event's additional information to log in to ManageOne Operation Portal. Switch to the project corresponding to project_name in the event's additional information. On the Cloud Server Backup Service page, obtain the failure cause of the corresponding task or copy.
    1. Use PuTTY to log in to each Service-CSBS node using the IP addresses corresponding to the CSBS_Service field.

      The default account is djmanager. The default password is CloudService@123!.

    2. Run the su root command and enter the root account's password to switch to the root account.

      The default password of the root account is Cloud12#$.

    3. View the log file /var/log/huawei/dj/services/system/karbor/karbor-protection/karbor-protection.log to collect the details of the error logs generated at the time when the failure occurs.
    4. Contact technical support for assistance.

Related Information

None

1020757 Failed to Delete a Snapshot

Description

Failed to delete a backup snapshot when deleting a policy or unbinding resources from a policy.

Attribute

ID

Event Level

Automatically Cleared

1020757

Minor

No

Impact on the System

The snapshot that fails to be deleted occupies the actual capacity and capacity quota of production storage.

Possible Causes

  • The network between a Karbor node and a Cinder node is disconnected.
  • Failed to delete the snapshot on Cinder.

Procedure

  1. Possible cause 1: The network between a Karbor node and a Cinder node is disconnected.

    1. Use PuTTY to log in to any Service-CSBS node using the IP addresses corresponding to the CSBS_Service field.

      The default account is djmanager. The default password is CloudService@123!.

    1. Run the su root command and enter the root account's password to switch to the root account.

      The default password of the root account is Cloud12#$.

    1. Run the docker exec -ti karborapi bash -c "cat /etc/karbor/karbor.conf" | grep cinder_endpoint command to obtain the URL of Cinder.
    2. Run the ping URL of Cinder command to check whether the network between the Karbor node and Cinder node is connected.
      • If yes, go to 2.
      • If no, contact the network administrator to recover the network.

  2. Possible cause 2: Failed to delete the snapshot on Cinder.

    1. Contact Karbor and Cinder O&M personnel to locate the fault.

Related Information

None

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Updated: 2019-08-30

Document ID: EDOC1100062365

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