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HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

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0x10E01C0029 Abnormal Floating IP Address Connection

0x10E01C0029 Abnormal Floating IP Address Connection


Connection between HA node (IP:[Node_Name]) and floating IP address (IP:[IP]) failed.


Alarm ID

Alarm Level

Manually Cleared








HA node IP address.


Floating IP address.

Impact on the System

External interconnection services may be interrupted.

Possible Causes

  • The physical connection between the active and standby nodes is interrupted.
  • Network performance is poor.


  1. Possible cause 1: The network connection between the HA primary and standby nodes is interrupted.

    1. Log in to the backup manager or backup server GUI using a browser.

      Login address: https://IP address corresponding to the Workflow-Management-Float-IP field or IP address corresponding to the datamover_management_float_ip field:8088

      Default account: admin. Default password: Cloud12#$ for installation using HUAWEI CLOUD Stack Deploy, and PXU9@ctuNov17! for manual installation.

    2. Choose Monitor > Server. The Server page is displayed. Obtain the IP addresses of the primary and standby nodes in HA mode.
    3. Log in to the primary HA node as user hcp.

      Default account: hcp. Default password: PXU9@ctuNov17!.

    4. Run the su root command and enter the password of user root to switch to user root.

      The default password of user root is Cloud12#$.

    5. If the IP address is an IPv4 address, run the ping IP address of HA standby node command. If the IP address is an IPv6 address, run the ping6 IP address of HA standby node command. Check whether the IP addresses can be pinged.
      • If yes, 2.
      • If no, contact the equipment room administrator to recover the network connectivity and ensure that the network connection is normal.

  2. Possible cause 2: The network performance is poor.

    1. Check whether packet loss occurs based on the command output in 1.
      • If yes, contact the administrator to improve the network performance and ensure that the communication between the HA primary and standby nodes is stable.
      • If no, contact technical support engineers.

Related Information


Updated: 2019-08-30

Document ID: EDOC1100062365

Views: 34246

Downloads: 31

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