No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search

Reminder

To have a better experience, please upgrade your IE browser.

upgrade

HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

Rate and give feedback:
Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
1060006 Failed to Create an EVS Disk

1060006 Failed to Create an EVS Disk

Description

Failed to create an EVS disk.

Attribute

ID

Alarm Severity

Auto Clear

1060006

Minor

No

Parameters

Parameter

Description

ID

Indicates the event ID.

Object Type

Indicates the event type.

Generated At

Indicates the last time the event was generated.

Fault Location Info

TenantID

Indicates the ID of the tenant who is performing an operation when the event is generated.

VolumeID

Indicates the ID of the EVS disk for which the event is generated.

JobID

Indicates the ID of the task for which the event is generated.

Additional Info

Service

Indicates the service name.

MicroService

Indicates the microservice name.

Operation

Indicates the operation name.

ErrorPhase

Indicates the error phase.

ErrorMessage

Indicates the error message.

Impact on the System

None

Possible Causes

  • The connection to FusionSphere OpenStack Cinder is abnormal.
  • The FusionSphere OpenStack Cinder fails to create an EVS disk.
  • The created EVS disk status is error or error_restoring.
  • After the query times out, the EVS disk status is still not available or in-use.
  • An exception, such as a connection error, occurs when the API is called to query the EVS disk status.
  • An exception occurs when a request for restoring an EVS disk from its backup is issued to the FusionSphere OpenStack Cinder.

Procedure

  1. Log in to ManageOne Maintenance Portal using a browser.

    • The login address is https://Address for accessing ManageOne Maintenance Portal:31943, for example, https://oc.type.com:31943.
    • Default username: admin; default password: Huawei12#$

  2. In the navigation tree, choose Alarms > Event Logs. Click Filter to filter the event based on the event name.
  3. Query the following event information:

    • Fault Location Info (including VolumeID, TenantID, and JobID)
    • Additional Info
    • Generated At

  4. Query the additional information. If Operation is createVolume, the EVS disk fails to create. Determine the phase when the error occurs based on ErrorPhase.

    • If ErrorPhase is Failed to Create an EVS Disk, check whether the error information contains the following information:
      • If schedule allocate volume: No Valid host was found. No weighed hosts available is displayed, the cinder-scheduler cannot find proper backend storage when scheduling backend storage. Perform the following operations to locate the fault:
        • On the Service OM page, check whether the backend storage in volume_type has sufficient virtual and physical capacity. If the backend storage capacity is insufficient, expand the storage pool or add a new storage pool by following the instructions in Capacity Expansion for Service Storage (SAN and FusionStorage Block) in HUAWEI CLOUD Stack 6.5.0 Capacity Expansion Guide.
      • If ErrorPhase is driver create volume: Bad or unexpected response from the storage volume backend API, volume creation failed at the cinder-volume layer. Check whether the error information contains the following information:
        • If REST unauthorized is contained, the device responds an authorization exception when the cinder driver connects to the device. Check whether the Management Storage Link or Authentication Failure alarm (alarm ID: 6024) is reported on ManageOne Maintenance Portal. If the alarm exists, clear the alarm by referring to HUAWEI CLOUD Stack 6.5.0 Alarm&Event Reference.
        • If The system has no LUN copy license or Purchase a license file for LUN copy is displayed, the device responds that no certificate is available when the cinder driver connects to the device. Log in to the device to ensure that the license is valid and try again.
        • The license has expired or The LUN copy license file is unavailable, indicating that the device responds that the license has expired or the license is invalid when the cinder driver connects to the device. Log in to the device to ensure that the license is valid and try again.

      If none of the preceding information is displayed or the failure cause cannot be identified, go to 5.

    • If ErrorPhase is Failed to Delete an EVS Disk when Rollback, the disk fails to be deleted during the rollback after the disk fails to be created. Go to 6.
    • If ErrorPhase is Failed to Restore an EVS Disk From Its Backup, the backup data fails to be restored to the current disk. In this case, go to 6.

  5. Perform the following steps to log in to all Combined API nodes and determine the cause:

    1. Use PuTTY to log in to the CPT-SRV01 node using the IP address corresponding to the CPT-SRV01 field (searching in the parameter summary file xxx_export_all_EN.xlsm), and log in to the CPT-SRV02 node using the IP address corresponding to the CPT-SRV02 field (searching in the parameter summary file xxx_export_all_EN.xlsm).

      Default account: apicom, default password: Huawei12#$

    2. Run the following command and enter the password of user root to switch to user root:

      The default password of user root is Cloud12#$.

      sudo su root

    3. Run the following command to switch to the directory containing EVS disk logs:

      cd /var/log/apicom/taskmgr/dbs

    4. Run the following command to query the log for the failure details based on JobID:

      grep -n "jobId" * | less

    5. Determine the problem cause based on the ERROR information.

      If the error information contains EVS.2023, the network connection is abnormal. Provide the location information for FusionSphere OpenStack Cinder O&M personnel for alarm locating and handling. If the preceding information is not displayed, FusionSphere OpenStack Cinder fails to create the disk. Go to 6.

  6. Locate the fault by referring to Troubleshooting Guide for Typical Cinder Problems. If the fault persists, provide the disk ID and occurrence time in the location information to FusionSphere OpenStack Cinder O&M personnel to locate and rectify the fault.
  7. After the problem is resolved, contact the user to restore the EVS disk again.

Related Information

None

Translation
Download
Updated: 2019-08-30

Document ID: EDOC1100062365

Views: 47020

Downloads: 33

Average rating:
This Document Applies to these Products
Related Version
Related Documents
Share
Previous Next