Description

This alarm is generated when the NS process is not running on an NS node.

Attribute

Parameters

Impact on the System

The alarmed node cannot provide services.

Possible Causes

• The crontab job is abnormal.
• The Notification Server configuration file is incorrect.

Procedure

1. Log in to ManageOne Maintenance Portal using a browser.
   • URL: https://Address for accessing the homepage of ManageOne Maintenance Portal:31943, for example, https://oc.type.com:31943
   • Default username: admin; default password: Huawei12#$

2. On the menu bar in the upper part of the page, choose Alarms > Current Alarms.
3. In the alarm list, locate the alarm to be handled, and click on the left of the alarm. The Details page is displayed.
4. Choose Location Info, obtain the host IP address, that is, the IP address of the node where the alarm is generated.
5. Use PuTTY to log in to the node for which the alarm is generated. Ensure that the management IP address of the node obtained in 4 is used to establish the connection.

   The default username is hermes. The default password is Hermes@123.

6. Run the following command to disable user logout upon system timeout:

   TMOUT=0

7. Run the following command to switch to the root user:

   sudo su - root

   The default password is Cloud12#$.

8. Run the following command to check whether the crontab job is disabled:

   cat /etc/crontab | grep notification

   [root@SMN-PS-NS-DB-MEM01 config]# cat /etc/crontab | grep notification 
   */1 * * * * root su hermes -c "/opt/hermes/notification-server/bin/ns_monitor.sh check" >/dev/null 2>&1

   If # is displayed at the beginning of the command output, the crontab job is disabled.

   • If yes, delete # to enable the crontab job.
   • If no, go to 9.

9. Run the following commands to switch to user hermes and manually start the NS process:

   su - hermes

   sh /opt/hermes/notification-server/bin/ns_monitor.sh restart

10. Run the following command to check whether the NS process is running properly:

    ps -ef | grep notification-server |grep -v grep

    • If yes, go to 11.
    • If no, contact technical support for assistance.

11. Ten minutes later, check whether the alarm is cleared.
    • If yes, no further action is required.
    • If no, contact technical support for assistance.

Reference

None