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HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

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0x10E01C0010 Service Of Gaussdb Is Abnormal

0x10E01C0010 Service Of Gaussdb Is Abnormal

Description

Service of GaussDB is abnormal on node(IP address:[Node_Name]).

Attribute

Alarm ID

Alarm Level

Manually Cleared

0x10E01C0010

Warning

No

Parameters

Name

Meaning

Node_Name

HA node IP address.

Impact on the System

Maybe lead to the businees interupted.

Possible Causes

  • The database synchronization status is abnormal.
  • There is residual gaussdb process.

Procedure

  1. Possible cause 1: The database synchronization status is abnormal.

    1. On the current alarm page,check whether the alarm whose ID is 0x10E01C000F (Service Of Float IP Is Abnormal) is reported.
    2. Clear the 0x10E01C000F (Service Of FloatIP Is Abnormal) alarm by referring to the handling procedure of the 0x10E01C000F (Service Of Float IP Is Abnormal) alarm.
    3. Wait for about 3 minutes and check whether the alarm is cleared on the current alarm page.
      • If yes, No further action is required.
      • If no, 1.d.
    4. On the current alarm page, check whether the alarm whose ID is 0x10E01C0011 (Service Of Ibase Is Abnormal) is reported.
      • If yes, 1.e.
      • If no, 2.
    5. Clear the 0x10E01C0011 (Service Of Ibase Is Abnormal) alarm by referring to the handling procedure of the 0x10E01C0011 (Service Of Ibase Is Abnormal) alarm.
    6. Wait for about 3 minutes and check whether the alarm is cleared on the current alarm page.
      • If yes, no further action is required.
      • If no, 2.

  2. Possible cause 2: There is residual gaussdb process.

    1. Use PuTTY to log in to the eBackup server using the IP address of the server that reports the alarm.

      Default account: hcp. Default password: PXU9@ctuNov17!.

    2. Run the su root command and enter the password of user root to switch to user root.

      The default password of user root is Cloud12#$.

    3. Run the ps -ef|grep gaussdb command to check whether the gaussdb process exists.
      • If yes, 2.d.
      • If no, contact technical support engineers.
    4. Run the killall -9 gaussdb command to stop the residual process.
    5. Wait for about 3 minutes and check whether the alarm is cleared on the current alarm page.
      • If yes, no further action is required.
      • If no, contact technical support engineers.

Related Information

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Updated: 2019-08-30

Document ID: EDOC1100062365

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