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HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

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1060043 Failed to Send the Order Result

1060043 Failed to Send the Order Result


Failed to send the order result.


Alarm ID

Alarm Severity

Auto Clear








Indicates the event ID.

Object Type

Indicates the event type.

Generated At

Indicates the last time the event was generated.

Fault Location Info


Indicates the ID of the tenant who is performing an operation when the event is generated.

Order ID

Indicates the ID of the order for which an event is generated.


Indicates the ID of the task for which the event is generated.

Additional Info


Indicates the service name.


Indicates the microservice name.


Indicates the operation name.


Indicates the error phase.


Indicates the error message.

Impact on the System


Possible Causes

An exception occurs when sending an order result notification request to ManageOne after applying for a service, changing, or deleting a resource.


  1. Log in to ManageOne Maintenance Portal using a browser.

    • The login address is https://Address for accessing ManageOne Maintenance Portal:31943, for example,
    • Default username: admin; default password: Huawei12#$

  2. In the navigation tree, choose Alarms > Event Logs. Click Filter to filter the event based on the event name.
  3. Query the following alarm information:

    • Fault Location Info (including Order ID, TenantID, and JobID)
    • Additional Info
    • Generated At

  4. Log in to ManageOne Tenant PortalOperation Portal and check whether the operation (for example, applying for, changing, or deleting a cloud hard disk) corresponding to the order is successful, and record the result.
  5. If a joint locating with other components is required and the alarm information does not provide information for locating faults occurred on other components, obtain the location information from the log. If no, skip this step.

    1. Use PuTTY to log in to the CPT-SRV01 node using the IP address corresponding to the CPT-SRV01 field (searching in the parameter summary file xxx_export_all_EN.xlsm), and log in to the CPT-SRV02 node using the IP address corresponding to the CPT-SRV02 field (searching in the parameter summary file xxx_export_all_EN.xlsm).

      Default account: apicom; default password: Huawei12#$

    2. Run the following command and enter the password of user root to switch to user root:

      The default password of user root is Cloud12#$.

      sudo su root

    3. Run the following command to switch to the directory containing EVS disk logs:

      cd /var/log/apicom/taskmgr/dbs

    4. Run the following command to query all logs relating to the task based on JobID:

      grep -n "jobId" * | less

    5. If the obtained log information is too much for viewing, use query composition to query precise information.
      • An example is provided to query the metadata update:

        grep -n "jobId" * | grep "update volume\[disk ID\] metadata, new metadata is" | less

      • An example is provided to query the log information of one specific minute:

        grep -n "jobId" * | grep "2018-04-10 12:07" | less

  6. Determine the cause based on the additional information queried in 3.

    If the additional information contains ClientException or exception Id, the network is abnormal or an error message is returned when the ManageOne notification order result is invoked. Otherwise, the ManageOne order result fails to be notified due to an unknown exception.

    Provide the event occurrence time, order ID, and query result in 4 to the cloud service and ManageOne O&M personnel for fault location and handling.

Related Information


Updated: 2019-08-30

Document ID: EDOC1100062365

Views: 46459

Downloads: 33

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