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HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

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ALM-38009 CFE API Server Service Unavailable

ALM-38009 CFE API Server Service Unavailable

Description

This alarm is reported when access to the CFE API Server service is abnormal.

Attribute

Alarm ID

Alarm Severity

Alarm Type

38009

Major

Communications alarm

Parameters

Parameter Name

Parameter Description

serviceName

Indicates the name of the service that reports the alarm.

namespace

Indicates the namespace of the service that reports the alarm.

InstanceName

Indicates the name of the service instance for which the alarm is reported.

srvAddr

Indicates the access address of the service that reports the alarm.

Impact on the System

  • The functions of the CFE API Server service are unavailable.
  • The system fails to access kubernetes.
  • The system fails to create and query the storage.

System Actions

None

Possible Causes

  • The CFE API Server service is abnormal.
  • The network connection between the application and the CFE API Server service is abnormal.

Procedure

  1. Check the status of the CFE API Server service.

    1. Use a browser to log in to the FusionStage OM zone console.
      1. Log in to ManageOne Maintenance Portal.
        • Login address: https://Address for accessing the homepage of ManageOne Maintenance Portal:31943, for example, https://oc.type.com:31943.
        • The default username is admin, and the default password is Huawei12#$.
      2. On the O&M Maps page, click the FusionStage link under Quick Links to go to the FusionStage OM zone console.
    2. Choose Application Operations > Application Operations > Application Monitoring > Application from the main menu, search for the CFE API Server service, and check whether the service status is stable within two minutes.
    3. Log in to the O&M node and check whether the service status is normal.
      1. Use PuTTY to log in to the manage_lb1_ip node.

        The default username is paas, and the default password is QAZ2wsx@123!.

      2. Run the following command and enter the password of the root user to switch to the root user:

        su - root

        Default password: QAZ2wsx@123!

      3. Run the following command to check the service status:

        kubectl get pod -nfst-manage | grep cfe-apiserver

        If the following information is displayed, the cfe-apiserver service is normal:

        cfe-apiserver-3766838331-1t5cp            1/1       Running   0          19d
        cfe-apiserver-3766838331-63x52            1/1       Running   0          19d
    • If yes, go to 2.
    • If no, go to 4.

  2. Check whether the network connection between the application and the CFE API Server service is normal.

    1. Use PuTTY to log in to the manage_lb1_ip node.

      The default username is paas, and the default password is QAZ2wsx@123!.

    2. Run the following command and enter the password of the root user to switch to the root user:

      su - root

      Default password: QAZ2wsx@123!

    3. Run the following command to access the container where the alarm is reported:

      kubectl -n fst-manage exec -ti aos-apiserver-1272234593-5qkg7 sh

      In this command, manage is the value of Namespace, and aos-apiserver-1272234593-5qkg7 is the instance name of the serviceName service.

    4. Run the following command to check whether the network connection is normal:

      curl -kv https://cfe-apiserver.fst-manage.svc.cluster.local:9543

      In this command, https://cfe-apiserver.fst-manage.svc.cluster.local:9543 is the value of SrvAddr.

      If the following information is displayed, the network connection is normal:

      * About to connect() to cfe-apiserver.fst-manage.svc.cluster.local port 9543 (#0)
      *   Trying 10.247.229.152...
      * Connected to cfe-apiserver.fst-manage.svc.cluster.local (10.247.229.152) port 9543 (#0)
    • If yes, go to 4.
    • If no, go to 3.

  3. Contact the environment administrator, and check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to 4.

  4. Contact technical support for assistance.

Alarm Clearing

This alarm is automatically cleared after the fault is rectified.

Related Information

None

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Updated: 2019-08-30

Document ID: EDOC1100062365

Views: 47867

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