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HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

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ALM-1110037 Failed to Send AS Tenant Trace Log

ALM-1110037 Failed to Send AS Tenant Trace Log


When resources (such as AS policies and groups) are created, modified, or deleted using the AS service, operation logs need to be sent to ManageOne. This alarm is generated if a log fails to be sent even after 12 retries.


Alarm ID

Alarm Severity

Auto Clear







Alarm Name

Alarm name.

Source System

Name of the source system where the alarm is generated.

IP Address

IP address of the ECS where the alarm is generated.

Last Occurred At

Time when the alarm was generated for the last time.

Additional Information

Supplementary information about the alarm.

Impact on the System

AS is not affected.

Possible Causes

  • An exception occurs in ManageOne.
  • A network fault occurs.


  1. Log in to ManageOne Maintenance Portal using a browser.

    • URL: https://Address for accessing the homepage of ManageOne Maintenance Portal:31943, for example,
    • Default username: admin; default password: Huawei12#$

  2. On the menu bar in the upper part of the page, choose Alarms > Current Alarms.
  3. In the alarm list, locate the alarm to be handled, and click on the left of the alarm. The Details page is displayed.
  4. In the displayed Alarm Details and Handling Recommendations dialog box, query the following alarm information:

    • Additional information, including Service, MicroService, DestinationComponent, and ErrorMessage
    • Location information, including Service and HostId

  5. Perform the following operations based on error messages in the additional information:

    • If the failure cause contains "exceptionId:framework.remote.SystemError", an exception may occur in ManageOne services. Contact technical support for assistance.
    • If the failure cause contains "connect timed out" or "connect refused", the network connection is unstable. Contact technical support for assistance.

  6. If the alarm persists, contact technical support for assistance.

Related Information


Updated: 2019-08-30

Document ID: EDOC1100062365

Views: 47622

Downloads: 33

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