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HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

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ALM-CFW_00002 The NTP Process of CFW Is Not Running Properly

ALM-CFW_00002 The NTP Process of CFW Is Not Running Properly


The ICAgent collects node process port information based on the cfw_ntp_template.yaml template. This alarm is generated when the NTP process of CFW fails.


Alarm ID

Alarm Severity

Auto Clear






Impact on the System

Incorrect time is recorded in the log and in the database because time is not synchronized.

Possible Causes

The NTP process stops.


  1. Log in to ManageOne Maintenance Portal using a browser.

    • URL: https://Address for accessing ManageOne Maintenance Portal homepage:31943, for example,
    • Default username: admin; default password: Huawei12#$

  2. Click Enter System.
  3. On the menu bar, choose Alarms > Current Alarms. In Details, locate IP Address/URL/Domain Name of the alarm.
  4. Use PuTTY to log in to the management VM by using the IP address corresponding to IP Address/URL/Domain Name in Details.

    Default account: cfw; default password: Huawei12#$

  5. Run the following command and enter the password Cloud12#$ of user root to switch to the root user:

    sudo su - root

  6. Run the following command to disable user logout upon system timeout:


  7. Run the following command to check whether the following information is displayed:

    ps -ef | grep ntpd

    [cfw@***]$ ps -ef | grep ntpd
    ntp       1062     1  0 Apr19 ?        00:00:03 /usr/sbin/ntpd -u ntp:ntp -g
    cfw      12449 15336  0 20:19 pts/0    00:00:00 grep --color=auto ntpd
    • If yes, go to 8.
    • If no, go to 9.

  8. Run the following command to restart the NTP service:

    systemctl restart ntpd.service

  9. Wait for 10 to 20 minutes and check whether the alarm is automatically cleared.

    • If yes, no further action is required.
    • If no, contact technical support for assistance.



Updated: 2019-08-30

Document ID: EDOC1100062365

Views: 49293

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