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HUAWEI CLOUD Stack 6.5.0 Backup and Restoration Guide 03

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Appendix

Appendix

Handling Backup Failures

  1. On ManageOne Maintenance Portal, choose System > Unified Backup > Task List from the main menu.
  2. View the values of Region and Transmission Protocol in the row where the value of Task Result is Failed.
  3. On ManageOne Maintenance Portal, choose System > Unified Backup > Backup Information from the main menu.
  4. In the Backup Server Parameters area, search for the following backup server parameters corresponding to the task based on the region and transmission protocol recorded in Step 2: Server IP Address, Port Number, Username, and Backup Path.

    NOTE:
    • If the value of Transmission Protocol is DEFAULT, the added backup server is not a unified backup configuration, resulting in the backup failure. In this case, contact technical support for assistance.
    • The transmission protocol recorded in Step 2 corresponds to the value of Backup Server Type in the Backup Server Parameters area.

  5. Use PuTTY to log in to the backup server using the server IP address, port number, and username, and check whether the login is successful.

    The default username is sftpuser, and the default password is changeme_123. Replace them based on the prepared SFTP server.
    • If yes, go to Step 6.
    • If no, contact technical support for assistance.

  6. Run the following command to check whether the user has the write permission on the backup directory:

    ls -l Backup directory

    Replace Backup directory with the value of Backup Path in Step 4.

    If the command output contains letter w, the user has the write permission on the backup directory.

    -rwxr----- 1 ossadm ossgroup   3748 Jan  8 18:39 del.py
    -rw-r----- 1 ossadm ossgroup 208474 Jan  8 18:51 log_del.log
    -rw-r----- 1 ossadm ossgroup  87934 Jan  8 18:43 t2
    -rw-r----- 1 ossadm ossgroup  87934 Jan  8 18:44 t3
    • If yes, contact technical support for assistance.
    • If no, change the permissions for the backup directory by referring to 11.b and 11.c.

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Updated: 2019-06-14

Document ID: EDOC1100062366

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