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HUAWEI CLOUD Stack 6.5.0 Troubleshooting Guide 02

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Interface Display-Related

Interface Display-Related

What Can I Do If the Content Displayed Is Incomplete After I Perform eReplication Operations

Symptom

After I perform eReplication operations, the content displayed is incomplete.

Possible Causes
  • Long network delay occurs.
  • eReplication server resources are insufficient.
Procedure
  1. If the content displayed on the eReplication page is incomplete, refresh the page.

    • The page is normally displayed.
    • The content of the page is still not full. Go to 2.

  2. Close the page and open it again.

What Can I Do If Nothing Is Displayed After I Log In Using Internet Explorer

Symptom

I log in to eReplication using Internet Explorer by typing the IP address of eReplication in the address box and pressing Enter, but nothing is displayed.

Possible Causes
  • The security mechanism of Internet Explorer intercepts the access request.
  • The compatibility view settings of Internet Explorer mask the page content.
NOTE:

Operations on the browser may vary depending on browser versions but are similar to the examples in the following steps. You are advised to perform the operations based on actual situations.

Procedure
  1. Modify configurations of the Internet Explorer security mechanism.

    1. Open Internet Explorer and choose Tools > Internet Options.

      The Internet Options dialog box is displayed.

    2. Click the Security tab, select Select a zone to view or change security settings, select Trusted Sites, and click Sites.

      The Trusted Sites dialog box is displayed.

    3. Add the IP address to be accessed as trusted sites.

  2. Refresh the page.

    • The page is still blank. Go to 3.
    • The page is normally displayed.

  3. Modify configurations of the Internet Explorer compatibility view.

    1. Open Internet Explorer, and choose Tools > Compatibility View settings.

      The Compatibility View settings dialog box is displayed.

    2. De-select all options about the compatibility view.
    3. Click Close. The modification is complete.

What Can I Do If the Page Is Displayed Improperly When I Use Internet Explorer for Login

Symptom

When I use Internet Explorer to log in to eReplication, the page displayed is abnormal.

Possible Causes

Related parameters have not been set upon the first login using Internet Explorer.

Procedure
  1. Import the security certificate.

    1. In the address box of Internet Explorer on the maintenance terminal, enter https://IP:httpsport and press Enter.
    2. If you are prompted with There is a problem with this website's security certificate, select Continue to this website (not recommended).
    3. On the right of the address box, click Certificate Error. In the dialog box that is displayed, click View Certificates.
    4. In the Certificate dialog box, click Install Certificate.
      NOTE:
      • Verify that the IP address to which the certificate is issued is the same as the one used to log in to eReplication. If the certificate is not imported to the IP address, There is a problem with this website's security certificate is displayed when you import the certificate and log in to the eReplication again.
      • Verify that the client time is within the certificate validity period.

    5. Read instructions in Certificate Import Wizard, and click Next.
    6. Select Place all certificates in the following store and click Browse.
      NOTE:

      If you select Automatically select the certificate store based on the type of certificate, There is a problem with this website's security certificate is displayed on Windows 7.

    7. In the Select Certificate store dialog box, select Trusted Root Certification Authorities and click OK.
    8. In the Certificate Import Wizard dialog box that is displayed, perform operations as prompted. In the Security Warning dialog box, confirm the certificate source and click Yes to complete certificate import.
    NOTE:

    To enhance data security of eReplication, you are advised to replace the imported one with your customized security certificate.

  2. Disable the Warn about certificate address mismatch option.

    1. In Internet Explorer, choose Tools > Internet Options.
    2. In the Internet Options dialog box that is displayed, click Advanced.
    3. Deselect Warn about certificate address mismatch and click Apply.

  3. Enable the File downloads option.

    1. Click the Security tab.
    2. In the lower right corner of the page, click Custom level.

      The Security Settings-Internet Zone dialog box is displayed.

    3. In the Setting area, choose Download > File downloads and select Enable.

      Generally, this option is Enable by default.

  4. Restart the browser to make the configuration take effect.
  5. Disable the browser's support for TLS 1.0 and earlier versions.

    NOTE:

    TLS 1.0 and earlier versions have security vulnerabilities, which may result in device information leakage. Therefore, you are advised to disable the browser's support for TLS 1.0 and earlier versions before logging in to eReplication.

    1. Choose Tools > Internet Options from the browser menu (if the menu is not displayed, press the Alt key).
    2. In the Internet Options dialog box, click the Advanced tab.
    3. In the Security check box, deselect Enable TLS 1.0, Enable SSL 3.0 and Enable SSL 2.0, but select Enable TLS 1.1, and Enable TLS 1.2.

      eReplication can be accessed by TLS 1.1, and TLS 1.2, but cannot be accessed by other protocols such as TLS 1.0.

    4. Click OK.

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Updated: 2019-06-01

Document ID: EDOC1100062375

Views: 1178

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