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HUAWEI CLOUD Stack 6.5.0 Troubleshooting Guide 02

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Verifying the Result

Verifying the Result

Checking the Process Status

After the fault is rectified, check the running status of VM processes.

Procedure
  1. Use PuTTY to log in to the regionAlias-ManageOne-Deploy01 node as the sopuser user.

    The default password is D4I$awOD7k.

  2. Run the following command to switch to the ossadm user:

    su - ossadm

    The default password is Changeme_123.

  3. Run the following commands to check the process status:

    . /opt/oss/manager/bin/engr_profile.sh

    ipmc_adm -cmd statusapp

    Information similar to the following is displayed:

    Process Name                     Process Type                 App Name                     Tenant Name  Process Mode  IP               PID     Status
    mohawiswebsite-3-0               mohawiswebsite               MOHawisWebsite               Product      cluster       192.168.33.25    11958   RUNNING
    moresourcemgmtservice-3-0        moresourcemgmtservice        MOResourceMgmtService        Product      cluster       192.168.33.25    11901   RUNNING
    apimlb-3-0                       apimlb                       APIMLBService                Product      critical      192.168.33.25    -       STOPPED

    . /opt/oss/manager/bin/engr_profile.sh

    ipmc_adm -cmd statusbus

    Information similar to the following is displayed:

    Process Name  Process Type  App Name    Tenant Name  Process Mode  IP               PID     Status
    ir-1-0        ir            BusService  Product      multi         192.168.170.37   11822   RUNNING
    er-1-0        er            ERService  Product      critical       192.168.170.37   -       STOPPED
    NOTE:
    • App Name indicates the microservice name.
    • Status indicates the process running status. RUNNING indicates that the process is running. STOPPED indicates that the process is stopped.
    Check whether the status of all processes is RUNNING.
    • If the running status is normal, repeat the preceding operations to check the process running status on the regionAlias-ManageOne-Deploy02 node.
    • If no, contact technical support for assistance.
    NOTE:
    • For a microservice, if the value of Process Mode is single or critical and the value of Status for one of the active and standby nodes is RUNNING, this service has been restarted successfully. If the value of Process Mode is cluster or multi and the values of Status for all nodes are RUNNING, this service has been restarted successfully.
    • In other scenarios, the service fails to be restarted. In this case, contact technical support for assistance.

Verifying the Troubleshooting Result

After the node faults are rectified, check whether the ManageOne web page can be logged in to.

Procedure
  1. Log in to ManageOne Maintenance Portal using a browser.

    URL: https://Address for accessing the homepage of ManageOne Maintenance Portal:31943, for example, https://oc.type.com:31943

    Default account: admin; default password: Huawei12#$

  2. If the ManageOne welcome page is displayed, the node fault is rectified.

Checking the Driver Status

After the node fault is rectified, check whether the driver is running properly.

Procedure
  1. Log in to ManageOne Maintenance Portal using a browser.

    URL: https://Address for accessing the homepage of ManageOne Maintenance Portal:31943, for example, https://oc.type.com:31943

    Default account: admin; default password: Huawei12#$

  2. Choose System > Platform Configuration > System Access from the main menu. In the navigation pane, choose Driver Life Cycle Management > Driver Management.

    Click the Driver Instances tab.

  3. Check whether the status of each driver is normal.

    • If the Instance Status is RUNNING, the driver status is normal.
    • Otherwise, the driver status is abnormal. Contact technical support for assistance.

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Updated: 2019-06-01

Document ID: EDOC1100062375

Views: 4392

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