No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search

Reminder

To have a better experience, please upgrade your IE browser.

upgrade

HUAWEI CLOUD Stack 6.5.0 Troubleshooting Guide 02

Rate and give feedback:
Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Information Collection

Information Collection

After faults occur on eBackup, you can use system messages such as error codes to rectify faults. If no system message is displayed when a fault occurs, or a fault cannot be rectified after you take measures by following the instructions in the system message, you can collect alarms, events, and logs in eBackup to locate and rectify the fault.

Collecting System Messages and Alarm Information

After faults occur, handle them as instructed in system messages and alarm information.

  • eBackup provides details about all jobs. Causes for the failure of most jobs are available in job details. You can locate root causes based on job details and then take troubleshooting measures.
  • eBackup provides comprehensive error code information, including error causes and recommended actions. You can handle errors based on error codes.
  • eBackup can report alarms to ManageOne. Therefore, you can log in to ManageOne Maintenance Portal to view and handle alarms.

Collecting Log Information

You can periodically export log data for checking and analysis to get accurate information about the backup server.

Prerequisites
  • You have obtained a SmartKit installation package of V2R5C00RC9 or a later version. This section uses V2R5C00RC9 as an example. The package name is SmartKitV2R5C00RC9.zip. Obtain the installation package as follows:
  • Obtain the OceanStor BCManager 6.5.0_eBackup_Service_SuSE.zip (for SUSE operating system), or OceanStor BCManager 6.5.0_eBackup_Service_Euler.zip (for Euler operating system ) from the following websites:
    NOTE:

    The software package name changes with the actual software version, software package must be the actual version in use.

    NOTE:

    When downloading a software package, obtain the .asc signature file and use the digital signature public key and validation tool provided by the Huawei support website to validate the software package integrity.

    1. Click the download button to download the digital signature file (.asc) that has the same name as the software package. Specifically:
      • For enterprise users:
      • For carrier users:
    2. The public key file, verification tool and its usage can be obtained as follows:
  • The eBackup server is normal.
Context

Run logs of eBackup will be compressed and dumped. You can view the retention policy of run logs in file /opt/huawei-data-protection/ebackup/conf/hcplogrotate.conf on any eBackup server. Details are as follows:

  • maxage indicates the retention period of compressed log files (unit: day).
  • rotate indicates the number of retained compressed log files.
  • size indicates the specified size of each log file. When a log file reaches the value of size (unit: MB), the log file will be compressed and dumped.
Procedure
  1. Decompress OceanStor BCManager 6.5.0_eBackup_Service_SuSE.zip or OceanStor BCManager 6.5.0_eBackup_Service_Euler.zip in the maintenance terminal.

    Three files are obtained:

    • OceanStor-eBackup-xxx-Collect.zip
    • OceanStor-eBackup-xxx-Inspect.zip
    • OceanStor-eBackup-xxx-Upgrade.zip

  2. Install and log in to SmartKit.

    NOTE:

    The operation of SmartKit may vary between different versions.

  3. After you log in to SmartKit, if a message is displayed asking you to upgrade tools, click Upgrade.
  4. On the home page, open Function Management.

  5. Click Import to import the OceanStor-eBackup-xxx-Collect.zip inspection tool package.
  6. In the Verification and Installation window, select Information Collection, and click Install.

  7. After the import is successful, Import succeeded message is displayed. Click OK.
  8. Select Storage and click Storage Information Collection.

  9. On the Storage Information Collection page, click Information Collection.
  10. Click Add Device.
  11. Configure basic login information.

    1. Enter the management plane floating IP address or management plane physical IP address of the eBackup server.
      • Management plane floating IP address:
        • The management plane floating IP addresses of the backup manager and backup workflow server are the IP addresses corresponding to the Workflow-Management-Float-IP field. The management plane floating IP addresses of the backup server and backup proxy are the IP addresses corresponding to the datamover_management_float_ip field.

          For details, see the xxx_export_all_EN.xlsm configuration file.

      • Management plane physical IP address:
        • The management plane physical IP addresses of the backup manager and backup workflow server are the IP addresses corresponding to Workflow-PublicService-IP0 and Workflow-PublicService-IP1 field, respectively. The management plane physical IP addresses of the backup server and backup proxy are the IP addresses corresponding to the datamover_externalom_iplist field.
          For details, see the xxx_export_all_EN.xlsm configuration file.
          NOTE:

          If the HA function is disabled, enter the management plane physical IP address of the eBackup server in the IP Address text box.

          If the HA function is enabled, enter the management plane floating IP address of the eBackup server in the IP Address text box.

    1. If passwords are not used to log in to the eBackup server, click Customize Authentication. In the dialog box that is displayed, select an authentication mode, and click OK.

  1. Click Next.
  2. Configure authentication information.

    • Username and password authentication

      Enter your username and password and click Finish.

      Default account: hcp. default password: PXU9@ctuNov17!.

    • Publickey authentication

      Set Username to hcp, select a key file, enter the key password, and then click Finish.

      If the following dialog box that is displayed, click OK.

      If the following dialog box is displayed, click OK.

  1. Select the added device and click Collect.
  2. After information is collected, click Open Directory and view the collected logs.
Translation
Download
Updated: 2019-06-01

Document ID: EDOC1100062375

Views: 1677

Downloads: 12

Average rating:
This Document Applies to these Products
Related Documents
Related Version
Share
Previous Next