No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search

Reminder

To have a better experience, please upgrade your IE browser.

upgrade

HUAWEI CLOUD Stack 6.5.0 Troubleshooting Guide 02

Rate and give feedback:
Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Basic Information Collection

Basic Information Collection

  • Collecting Site Information

    After a fault occurs, collect site information for technical support and R&D engineers to learn the site situation. In addition, the contact phone number of field engineers should be provided to ensure contact availability.

    Table 2-1 lists the site information to be collected.

    Table 2-1 Site information collection table

    Carrier or Enterprise

    Site

    Network Diagram

    Field Engineer Name and Phone Number

    Customer Name and Phone Number

    Version information

    -

    -

    -

    -

    Remote maintenance information

    -

    -

    -

    -

  • Collecting Basic Fault Information

    Collect basic fault information which describes context information about a fault, including device status before fault occurrence, and possible causes. Table 2-2 shows the details.

    Table 2-2 Basic fault information collection table

    Information to Be Collected

    Site Feedback

    Fault symptom

    -

    Time when the fault occurred

    -

    Fault frequency

    -

    Impact on services

    -

    Whether the fault is rectified

    -

    Whether any operation is performed in the relevant system when the fault occurs

    -

    Operations performed for the fault happened in maintenance process

    -

    Whether measures are taken for the fault

    -

    Effect of measures

    -

    Whether alarms are generated

    -

    Whether on-site alarm information is collected

    -

Translation
Download
Updated: 2019-06-01

Document ID: EDOC1100062375

Views: 2046

Downloads: 12

Average rating:
This Document Applies to these Products
Related Documents
Related Version
Share
Previous Next