No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.


FusionCloud Troubleshooting Guide 02

Rate and give feedback:
Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Service OM Log Reference

Service OM Log Reference

Run Logs


Run logs record the real-time running information of processes in the system and show the running status of the processes.

Run log backups are the compressed backup files generated when the size of newly generated run logs reaches 20 MB. Run log backups are used to trace the records of process running information.


Level Name

Level Meaning


Specifies logs that record the system running process including the operation information and related parameters.


Specifies logs that record the system running process and related key operations during the system running.


Specifies logs that record the problems or exceptions that may occur during the system running.


Specifies logs that record faults occurred during the system running. For example, a failure in connecting to a server or database.


Naming rules for run logs: log name.log.

.log indicates the run log file name extension.

Naming rules for run log backups: log nameYYYYMMDD-HH-mm-ss.[Serial number]

  • YYYYMMDD-HH-mm-ss indicates the time when the run log backups are generated. The letters stand for YearMonthDate-Hour-Minute-Second respectively.
  • Serial number indicates that run log backups are numbered from 1 in ascending order.
  • .zip indicates the name extension of the run log backup files.

Run logs and run log backups are stored under the same path, as shown in Table 25-3.

Table 25-3 Paths where the run logs and run log backups are stored

Log Category


Arcontrol process


Ardata process


Connector process


CSM process


Fault process


IRM process


Gaussdb database process


HA process


HA configurations


IAM process


UPORTAL process


Installation logs


OM installation logs


Nginx process


Orchestrator process


UHM process




Monitor process


OM logs saved on FSP


Run logs of service package on Service OM


Logs of some components that Service OM relies on


Script logs on Service OM


Install and backup logs on Service OM


Process run and install logs on Service OM


Alarm process logs on Service OM


Report process logs for alarm on Service OM


Authentication process logs on Service OM


Report process log for authentication on Service OM



The run log format is as follows:

[Time] [Priority] [Thread name] [Class full name Line number] Log content


Parameter Name

Parameter Meaning


Specifies the time when a log is generated, which is in the following format: YYYY(Year)-MM(Month)-DD(Date) HH(Hour):MM(Minute):SS(Second),SSS(Millisecond).


Specifies the log level, including DEBUG, INFO, WARN, and ERROR.

Thread name

Specifies the thread name. For example: Tread-37.

Class full name Line number

Specifies the class full name and the line number of a running code.

Log content

Records the log information.


A typical run log is as follows:

A connector fails to connect the components.

[2013-02-27 17:02:35,610 +0800] [ERROR] [pool-2-thread-30] [com.galaxmanager.irm.connector.common.ConnectorLoginThread 244]  
ConnectorLoginThread proxy login failed getConnector is Connector [id=1, name=null, urn=null, ip=, activeIp=null,  
standbyIp=null, port=8088, userName=GMRest, authToken=null, protocol=null, type=Uhm, isAvailable=false, isLogining=true,  
language=zh_CN, domain=null, description=null]!
Updated: 2019-06-10

Document ID: EDOC1100063248

Views: 23000

Downloads: 37

Average rating:
This Document Applies to these Products
Related Documents
Related Version
Previous Next