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FusionCloud 6.3.1.1 Troubleshooting Guide 02

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Instance Creation Faults

Instance Creation Faults

Instance Creation Failed Due to Cluster Faults

Symptom

When a cluster is selected, a message is displayed indicating that the cluster is abnormal.

Possible Causes

Cluster services are abnormal.

Locating Method
  1. Use PuTTY to log in to ADS-Service1 and ADS-Service2 to manage VMs.

    Default account: dbs; default password: Cloud12#$

  2. Run the following command to disable user logout upon session timeout:

    TMOUT=0

  3. Go to the Service node and view background logs.

    cd /opt/dbs/ads/log/run

    vi runtime.log

    Script for searching error logs

  4. Check whether clusters are faulty. If they are, contact the FusionInsight administrator.
Fault Rectification

Apply for an instance again and select a cluster. If no error message is displayed, the instance is successfully applied for.

Insufficient FusionInsight Cluster Resources

Symptom

Instances fail to be created.

Locating Method
  1. Use PuTTY to log in to ADS-Service1 and ADS-Service2 to manage VMs.

    Default account: dbs; default password: Cloud12#$

  2. Run the following command to disable user logout upon session timeout:

    TMOUT=0

  3. Access the Service node and view background logs.

    cd /opt/dbs/ads/log/run

    vi runtime.log

  4. Use the order ID to query the ERROR level logs that contains the CPU and memory information.
Fault Rectification

Contact the administrator.

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Updated: 2019-06-10

Document ID: EDOC1100063248

Views: 23166

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