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FusionCloud 6.3.1.1 Troubleshooting Guide 02

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Abnormal VM Status

Abnormal VM Status

Symptom

The tenant VM status is abnormal or the VM status is inconsistent with the power supply status.

Possible Causes

  • Only some OSs support the VM operations.
  • Two or more operations are performed on the VM at the same time, for example, attaching a volume, detaching a volume, installing a network interface card (NIC), uninstalling a NIC, and rebuilding, migrating, or modifying specifications.
  • An internal system exception or network exception occurs during the VM operation process.

Procedure

Table 26-1 describes how to troubleshoot VM exceptions.
Table 26-1 Abnormal VM statuses and troubleshooting methods

Abnormal VM Status

Troubleshooting Method

Creating

The VM is being created. Wait until the creation is complete and then perform a network fault check.

Faulty

For details, see "ALM-70102 VM State Error" in FusionCloud 6.3.1.1 Alarm and Event Reference.

Shut down

The VM is shut down. Power on the VM before performing a network fault check.

Suspended

The VM is suspended. Restore the VM before performing a network fault check.

Updating specifications

The VM specifications are being adjusted. After the specifications are adjusted, perform the network fault check.

Checking updated specifications

The VM specifications are being adjusted. After the specifications are adjusted, perform the network fault check.

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Updated: 2019-06-10

Document ID: EDOC1100063248

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