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FusionCloud 6.3.1.1 Troubleshooting Guide 02

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CCS Troubleshooting

CCS Troubleshooting

Symptom

CCS is faulty and cannot provide interface services.

Possible Causes

  • The file system of the VM where the service is deployed is corrupted.
  • The CCS process is abnormal.

Fault Demarcation Methods

Figure 24-13 shows the fault demarcation methods.

Figure 24-13 Fault demarcation methods

Procedure

  1. Check whether you can log in to the OM-SRV01 and OM-SRV02 VMs.

    • If yes, go to 4.
    • If no, go to 2.

  2. Restore the VM. For details, see Cloud Service Management Plane Fault Diagnosis.
  3. Contact technical support to reinstall CCS. No further action is required.
  4. Use PuTTY to log in to the OM-SRV01 and OM-SRV02 VMs.

    • Default username: ccs
    • Default password: IaaS@OS-CLOUD9!

  5. Run the following command to disable user logout upon system timeout:

    TMOUT=0

  6. Run the following command to switch to user root:

    sudo su - root

  7. Run the following command to check whether the process exists:

    ps -ef | grep ccs

    • If yes, go to 8.
    • If no, go to 9.

  8. Run the following command to stop the process:

    sh /etc/ccs/init-script/start_ccs_service.sh -M VM -A STOP

  9. Run the following command to start the process:

    sh /etc/ccs/init-script/start_ccs_service.sh -M VM

  10. Run the following command to invoke the service status check script to check whether the CCS service node can provide APIs:

    curl -i -k https://$IP:8889

    $IP indicates the floating IP address or node IP address of CCS.

    In the command output, if 200 OK is displayed, the CCS service node is running properly.

  11. Check whether CCS is restored.

    • If yes, no further action is required.
    • If no, contact technical support for assistance.

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Updated: 2019-06-10

Document ID: EDOC1100063248

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