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FusionCloud 6.3.1.1 Troubleshooting Guide 02

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Troubleshooting Process

Troubleshooting Process

The troubleshooting process consists of four procedures: fault information collection, fault diagnosing, fault locating, and fault rectification.

NOTE:

Before troubleshooting a major fault, contact technical support for assistance.

During troubleshooting, maintenance personnel may perform operations that may affect service data, such as modifying configuration data and restarting VMs. To ensure data security, back up onsite data such as related databases, alarm information, and log files before the troubleshooting.

Figure 1-1 Troubleshooting process

Fault Information Collection

Fault information provides important clues for troubleshooting. The system maintenance personnel must collect as much fault information as possible.

Fault Diagnosing

Specify the fault scope and fault type based on the collected fault information.

Fault Locating

Fault locating refers to the process for finding the root cause of the fault from multiple possible causes. The process involves analyzing and comparing possible causes, excluding impossible causes, and finally specifying the root cause by using certain methods or measures.

A widely used fault locating method is viewing alarms and logs on the ManageOne OM plane.

Fault Rectification

Fault rectification refers to the process of rectifying the fault according to different causes of the fault. The process involves checking and repairing network lines, changing configuration data, restarting processes, and restarting servers.

NOTE:

If the system maintenance personnel cannot rectify the fault, contact technical support for assistance.

Verification

Check the device status or alarms to verify that the fault has been rectified and the system is running properly. Commission services to ensure proper service running.

Troubleshooting Process Recording

Record the key troubleshooting points and provide preventive and improvement measures to avoid the same type of fault.

Ways to Contact Huawei Technical Support

  • Email: support@huawei.com
  • Technical support website: http://support.huawei.com/enterprise
NOTE:

For details about how to contact local offices, visit technical support website.

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Updated: 2019-06-10

Document ID: EDOC1100063248

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