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FusionCloud Troubleshooting Guide 02

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ER Server Exceptions in the OM Zone

ER Server Exceptions in the OM Zone


The ER server in the OM zone is unavailable. The virtual IP address (VIP) of OM-Core01 and OM-Core02 are lost.


  1. Log in to OM-Core01 as the paas user.
  2. Run the following commands to cancel ER server verification:

    cd /var/paas/srv/keepalived

    mv bin bin_bak

    Wait about 2 minutes until the virtual IP address of OM-Core01 is restored.

  3. Run the following command to check that the virtual IP address of OM-Core01 has been restored:

    ip a |grep {virtual IP address of OM-Core01}

    If the virtual IP address is displayed in the command output, the virtual IP address has been restored.

  4. Log in to OM-Core02 as the paas user. Repeat 2 through 3 for OM-Core02.


    If the command of either OM-Core01 or OM-Core02 returns a virtual IP address, the problem has been resolved.

Updated: 2019-06-10

Document ID: EDOC1100063248

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