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FusionCloud 6.3.1.1 Troubleshooting Guide 03

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Automatic Installation Timeout of Security Services

Automatic Installation Timeout of Security Services

Symptom

On the FusionCloud Deploy (automatic deployment commissioning tool) page, the installation time of the FusionGuardAgent component (FGAgentInstallLB) in the Subtask List area exceeds 4 minutes and the status remains in Installing.

Possible Causes

The subnet masks of the DMZ_Service and DMZ_Tenant network segments are different. Consequently, an exception occurs during the installation of the security service installation package hostguard-nginxnode.

Procedure

  1. Download hostguard-nginxnode-1.0.17.zip.
  2. On the executor, use the Chrome browser to access and log in to the FusionCloud Deploy page.

    • Login address for Region Type I: https://FusionCloud Deploy node cascading OpenStack External_API plane IP address:7443
    • Login address for Region Type II: https://FusionCloud Deploy node External_API plane IP address:7443

    Default username: admin; Default password: cnp200@HW

  3. Choose Project Management > Component Installation. Check whether other components except FusionGuradAgent are in the Installing status.

    • If yes, wait until the status of all components except FusionGuradAgent changes to Finish or Failed and then go to 4.
    • If no, go to 4.

  4. Press F12 to enter the commissioning console.

    1. On the Network tab page, select any task_center?projectId=XXX.

      For example, XXX in Figure 18-5 is 10&_=1541555181145.

    2. On the Preview tab page, select {XXX, taskname_cn: "FusionGuardAgent", XXX}.

      For example, XXX in Figure 18-5 is status: 9, sart time: null, retry_times: 0,..

    3. In the subtask area, select {XXX,subtaskname_en: "FGAgentInstallLB", XXX}".

      For example, XXX in Figure 18-5 is is_prompt: 0, subtaskstatus: 0,start_time:null, subtaskid: 37,...

    4. Obtain the subtaskid value.

      For example, subtaskid in Figure 18-5 is 37.

      Figure 18-5 Commissioning console

  5. Use PuTTY to log in to the FusionCloud Deploy backend node as user fusionclouddeploy. The default password is IaaS@OS-CLOUD9!.
  6. Run the following command and enter the password of the root user as prompted to switch to the root user (the default password is Huawei12#$):

    sudo su - root

  7. Run the following command to restart FusionCloud Deploy:

    /opt/FusionCloudDeploy/fspscripts/fsp restart

  8. On the executor, use the Chrome browser to access and log in to the FusionCloud Deploy page.

    • Login address for Region Type I: https://FusionCloud Deploy node cascading OpenStack External_API plane IP address:7443
    • Login address for Region Type II: https://FusionCloud Deploy node External_API plane IP address:7443

    Default username: admin; Default password: cnp200@HW

  9. Choose Project Management > Component Installation. Check whether the FGAgentInstallLB task is suspended.

    • If yes, go to 10.
    • If no, repeat 7.

  10. Run the following commands in sequence on the FusionCloud Deploy backend node:

    • su – dbadmin
    • gsql -d pub_env -h 127.0.0.1 -p 5432 -U fusionclouddeploy -W IaaS@DATABASE-PublicCLOUD9!
    • update subtask set status=9 where subtaskid=XX; (XX corresponds to subtask ID obtained in 4.)

  11. On the FusionCloud Deploy page, choose Project Management > Component Installation. Check whether the FGAgentInstallLB task fails.

    • If yes, go to 12.
    • If no, repeat 10.

  12. Use your fusionguard account to log in to DMK.

    • Login address: https://DMK floating IP address:8443.
    • Default password: Huawei12#$

  13. Choose Packages > Add > Select File. Upload the hostguard-nginxnode-1.0.17.zip package obtained in 1.
  14. On the FusionCloud Deploy page, click Retry in the row containing FGAgentInstallLB.

    • If the installation is successful, go to 15.
    • If the installation still fails, contact technical support for assistance.

  15. Click Resume to continue installing components that are suspended for other security services.
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Updated: 2019-08-16

Document ID: EDOC1100063248

Views: 25108

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