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FusionCloud 6.3.1.1 Troubleshooting Guide 02

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Common Faults

Common Faults

Login Failure Diagnosis on the Operation Plane

The fault diagnosis tool classifies typical system fault scenarios to improve fault locating and recovery efficiency. The tool detects typical faults, generates detection results, and provides recovery suggestions.

Prerequisites
  • You have administrator operation rights for managing system maintenance.
  • You have logged in to the ManageOne OM plane.
Procedure
  1. Choose System > Platform Configuration > System Maintenance from the main menu.
  2. In the navigation pane, choose Maintenance Toolkit. The Common Tools page is displayed.
  3. Click Fault Diagnosis Tool.
  4. Click Fault Scenario. You can view Fault Scenario Description and Operation Impact.
  5. Create an analysis task.

    1. Set Task Name.
    2. Set Nginx IP and LVS IP based on the site requirements. The parameters vary depending on scenarios.
      Figure 8-1 Creating a task

  6. After the setting is complete, click Confirm.

    You can view Task Name, Create Time, and Handling Progress of the new task in the task list.

    Figure 8-2 Tasks

  7. When Processing Progress is 100%, the task is complete. Click View Details in the Operation column. The Analysis Result page is displayed.

    Figure 8-3 Analysis result
    • If the analysis result is displayed as , the analysis item is normal.
    • If the analysis result is displayed as , the analysis item is abnormal.
      1. Click the name of the abnormal analysis item to view the detected abnormal detailed information.
      2. Locate the row that contains the abnormal analysis item and click Handling Suggestion to view the solution.
    • If you need to perform the analysis again, click Re-analysis and go to 5.

Rectifying Routine Faults

During routine maintenance, if a service fault such as database replication status exception, file permission exception, third-party alarm reporting failure, or login failure occurs, administrators can click Troubleshooting on the Maintenance Toolkit > Common Tools page, search for the fault case based on the fault name, and rectify the fault.

Prerequisites
  • You have administrator operation rights for managing system maintenance.
  • You have logged in to the ManageOne OM plane.
Procedure
  1. Choose System > Platform Configuration > System Maintenance from the main menu.
  2. In the navigation pane, choose Maintenance Toolkit.
  3. On the Common Tools page, click Troubleshooting.
  4. In the search box in the upper right corner of the page, enter a case name to search for the fault case.
  5. In the fault case list, select the target fault case and click Execute in the Operation column.
  6. In the displayed Parameter List dialog box, configure basic parameters for the fault case as prompted if necessary.

    The parameters vary depending on fault cases. The following figure shows an example. Click Execute.

  7. Confirm whether to continue executing the case when the case impact is displayed and click OK.

    During the execution, the log information about the fault case is displayed in the lower part of the page. Wait until the execution is complete. If the following information is displayed, the execution is successful.

    NOTE:

    Different fault cases have different impacts, and the prompt information may be different.

  8. Click Yes to download the execution result package.

    Save it to the local PC and view the execution result package, including the collected log files and configuration files.

  9. To delete a fault case, click Delete in the Operation column.
  10. To view the details and historical records of a fault case, click View Details in the Operation column.

    NOTE:

    A maximum of 100 historical records can be saved for each case. Expired historical tasks will be automatically deleted.

    • The detailed information includes the case name, description, and operation impact.
    • The detailed information about historical execution records includes the execution start time, execution end time, and execution status.
      • Click Download Result Package to download the fault case execution result package.
      • Click View Log Details to view details about fault case execution logs.

Follow-up Operations

When an administrator has a new fault case, the administrator can contact technical support to create a fault case file and a signature file, and perform the following steps to import the case to the system:

  1. Choose System > Platform Configuration > System Maintenance from the main menu.
  2. In the navigation pane, choose Maintenance Toolkit.
  3. On the Common Tools page, click Troubleshooting.
  4. On the Troubleshooting page, click Import Case.
  5. Click Browse, select the fault case file and signature file to be uploaded, and click OK.
  6. In the fault case list, view the newly imported case.

If administrators cannot log in to the ManageOne OM plane, they can perform the following operations to rectify the fault:

  1. Log in to the node where MOMaintenanceService is deployed.

    1. Use PuTTY to log in to the node where MOMaintenanceService is deployed as the sopuser user.

      Default account: sopuser; default password: D4I$awOD7k

    2. Run the following command to switch to the ossadm user:

      su - ossadm

      The default password is ZJE%JLq5qx.

  2. Run the following command to go to the target directory:

    cd /opt/oss/Product/apps/MOMaintenanceService/bin/

  3. Run the following command to execute the fault case script:

    sh shootCase.sh

    All case information is displayed. The first column is the case ID, and the second column is the case name. The case information is as follows:

    Case List:
    ----------------------------------------------------------+----------------------------------------------
    Case Id                                                     |  Case Name
    ----------------------------------------------------------+----------------------------------------------
    MO_OC_Login_Failed                                          | Checking OM Plane Login Failures
    ----------------------------------------------------------+----------------------------------------------
    ManageOne_SC_Detect                                         | [ManageOne operation plane] Check login failures
    ----------------------------------------------------------+----------------------------------------------
    manageOne_third_party_user_check                           |  Check third-party system access user
    ----------------------------------------------------------+----------------------------------------------
    manageOne_troubleshoot_db                                  |  Abnormal Replication Status of the Slave Database Instance
    ----------------------------------------------------------+----------------------------------------------
    manageone_scan_file_auth                                   |  Check Service File Permissions
    ----------------------------------------------------------+----------------------------------------------

  4. Select the case to be executed, enter the case ID, and press Enter.

    For example, to rectify case Check third-party system access user, enter manageOne_third_party_user_check.
    Please enter the case ID: manageOne_third_party_user_check
    • If a case contains parameters, the related parameters are displayed.
    • If there is no parameter in the case, execute the case directly.

  5. Enter the case parameters.

    For example, to verify case Check third-party system access user, enter the following parameter information:

    Please enter a value for parameter userName:123
    Please enter a value for parameter ThirdPartyPasswd:

    Enter parameter values of this case and press Enter to execute the case.

    start to execute case:
    [INFO] Failed to obtain the agent information.
    The operation log for the case is saved in the /var/log/oss/manager/MOICAgent/operator_case.log
    NOTE:

    The message "The operation log for the case is saved in the /var/log/oss/manager/MOICAgent/operator_case.log" indicates that the operation logs of the case are stored in the /var/log/oss/manager/MOICAgent/operator_case.log directory.

Failed to Access the Login Page of ManageOne

Symptom

The login page of ManageOne cannot be accessed.

Possible Causes

The loss of working directories required for the running of ManageOne services causes the startup failure of background services.

Procedure
  1. Use PuTTY to log in to the regionAlias-ManageOne-Deploy01 node as the sopuser user.

    The default password is D4I$awOD7k.

  2. Run the following command to switch to the ossadm user:

    su - ossadm

    The default password of the ossadm user is ZJE%JLq5qx.

  3. Perform the following commands to restore the working directories required for the services:

    . /opt/oss/manager/bin/engr_profile.sh

    cd /opt/oss/manager/agent/rtsp/mccommon/tools/shscript

    sh ossrunpy.sh TroubleRecoveryMgmt recreateDirectories

    If "End to create tmp dir for Services." is displayed, the task is complete. Check whether the command output contains failed.

    • If it does not, the task execution is successful.
    • If it does, contact technical support for assistance.

  4. Run the following commands to start the services:

    ipmc_adm -cmd startbus

    ipmc_adm -cmd startapp

    Check whether the command output contains failed.

    • If it does not, the task execution is successful.
    • If it does, contact technical support for assistance.

  5. Repeat 1 through 4 to log in to other nodes of ManageOne to complete the fault rectification.
  6. Check whether you can log in to ManageOne web client again.

    • If yes, no further action is required.
    • If no, contact technical support for assistance.

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Updated: 2019-06-10

Document ID: EDOC1100063248

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