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FusionCloud 6.3.1.1 Troubleshooting Guide 02

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Operations Before Troubleshooting

Operations Before Troubleshooting

Background

If you have located the cause of the database fault before troubleshooting, skip this chapter. If you need to analyze the cause of the fault after troubleshooting, perform the following operations to collect the required information.

Procedure

Collect the run logs of the etcd database.

  1. Use PuTTY to log in to the om_core1_ip node.

    The default username is paas, and the default password is QAZ2wsx@123!.

  2. Run the following command to query the IP address of the node where the etcd-0 pod resides:

    kubectl get pod etcd-0 -nmanage -oyaml | grep hostIP

     hostIP:10.154.248.63
    NOTE:

    In the preceding command, etcd-0 indicates the name of the abnormal pod.

  3. Log in to the node where the etcd-0 pod resides as the paas user.
  4. Run the following commands on each VM to collect run logs:

    mkdir -p /tmp/cfe/etcd

    cp /var/paas/sys/log/etcd*/*etcd*.log /tmp/cfe/etcd

  5. Run the following commands to package the run logs:

    cd /tmp/cfe

    tar -zcvf etcd-log-"$(date "+%Y-%m-%d-%H-%M")".tar.gz etcd

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Updated: 2019-06-10

Document ID: EDOC1100063248

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