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FusionCloud 6.3.1.1 Troubleshooting Guide 02

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Troubleshooting Process

Troubleshooting Process

This section introduces general troubleshooting process and describes the eBackup troubleshooting process.

Table 17-1 provides steps for rectifying faults of eBackup.

Table 17-1 Steps for rectifying faults of eBackup

Step

Operation

Description

Step 1

Record the system messages when faults occurred.

System messages (such as error codes and job details) that are displayed after a fault occurs can be used to locate and rectify the fault.

Step 2

Record what you were doing when faults occurred.

Ask yourself the following questions:

  • What is the environment?

    For example, if the current backup system has a backup server as well as backup proxies, on which the operation is performed, the backup server or backup proxies?

  • What operation is performed?

    For example, the rescan-scsi-bus.sh command is executed to scan for newly mapped LUNs.

  • What method is used to perform the operation?

    For example, some operations can be performed on the GUI of eBackup, while some operations can be performed on the CLI or based on scripts.

  • Has this operation been performed before? What is the difference?

Step 3

Record all information.

If no system messages are displayed, you can collect alarms and logs. For details, see Information Collection.

Step 4

Rectify the fault.

After the fault is located, rectify the fault by following instructions in:

  • System messages
  • Alarms
  • Logs
  • Troubleshooting Cases

Step 5

Contact technical support engineers.

If you cannot rectify the fault by following instructions in the preceding information, summarize fault information and contact technical support engineers for help.

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Updated: 2019-06-10

Document ID: EDOC1100063248

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