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SmartKit V2R5C00RC9 User Guide 01

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
SmartKit cannot access the Huawei technical support website. How do I solve the problem?

SmartKit cannot access the Huawei technical support website. How do I solve the problem?

Question

SmartKit cannot access the Huawei technical support website. How do I solve the problem?

Answer

  1. Check whether the current network can be accessed. If not, check the network settings and ensure that the network connection is normal.
  2. If the current network is normal, open Internet Explorer and choose Settings > Internet Options > Connections > LAN Settings, and check whether Use proxy server for LAN is selected.
    • If Use proxy server for LAN is selected, copy the IP address to the SmartKit proxy server and restart SmartKit.
      NOTE:

      Open SmartKit. Choose Settings > Advanced Settings > Proxy Settings, and select Enable proxy. Then, enter the preceding IP address in Server.

    • If Use proxy server for LAN is not selected, set the firewall to ensure that the Huawei technical support website and the domain name of smartkit-toolbox-flag.huawei.com can be accessed.
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Updated: 2019-02-01

Document ID: EDOC1100064211

Views: 4406

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