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SmartKit V2R5C00RC9 User Guide 01

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
A Tool in SmartKit Cannot Run and Message "xxx Has Been Running" Is Displayed After I Click the Tool in SmartKit for Multiple Times

A Tool in SmartKit Cannot Run and Message "xxx Has Been Running" Is Displayed After I Click the Tool in SmartKit for Multiple Times

Question

How do I resolve the problem that a tool cannot run and message "xxx has been running" is displayed after I click the tool in SmartKit for multiple times?

Answer

Files may be locked in some special scenarios, for example, running antivirus software. In this case, you can:

  1. Search for the Unlocker software in a browser and install it on the maintenance terminal.
  2. On the desktop of the maintenance terminal, right-click the SmartKit icon and choose Properties from the shortcut menu. The Properties dialog box is displayed.
  3. Click Open File Path to access the installation directory of SmartKit.
  4. In the installation directory of SmartKit, double-click the tools folder.
  5. Go to the folder where the tool is running.
    NOTE:

    For example, the name of the folder where the disk scanning tool is located is DiskScan.

  6. Right-click the runningFlag file and choose Unlocker from the shortcut menu.
  7. In the dialog box that is displayed, click Unlock to unlock the tool.
  8. Restart the required tool.
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Updated: 2019-02-01

Document ID: EDOC1100064211

Views: 4448

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