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OceanStor 9000 V5 7.0.0 SystemReporter User Guide

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
How Can I Solve the Problem if a SystemReporter Installation or Upgrade Progress Is Stuck at 61% in Windows?

How Can I Solve the Problem if a SystemReporter Installation or Upgrade Progress Is Stuck at 61% in Windows?

Symptom

When users are installing or upgrading SystemReporter, the progress is stuck at 61% in Windows.

Possible Cause

User account control (UAC) is built in Windows operating systems. UAC blocks automatic installation of unauthorized application programs to prevent unintentional changes of system settings. Therefore, SystemReporter is blocked by UAC during installation or upgrade.

Recommended Actions

  1. Open the Run dialog box, enter regedit, and click OK. In Registry Editor that is displayed, modify the value of HKEY_LOCAL_MACHINE\Software\Microsoft \Windows\CurrentVersion\Policies\System\EnableLUA to 0 (Record the original value of EnableLUA for later restoration.).
  2. Restart Windows to validate the configuration.
  3. If necessary, restore the registry following steps 1 and 2 after SystemReporter is installed successfully.
  4. To uninstall SystemReporter, you must first modify EnableLUA to 0 following operations in steps 1 and 2.
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Updated: 2019-02-26

Document ID: EDOC1100067885

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