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Alarm Handling

CloudEngine 8800, 7800, 6800, and 5800 V200R005C10

This document provides the explanations, causes, and recommended actions of alarms on the product.
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PTP_1.3.6.1.4.1.2011.5.25.187.5.17 hwPtpFrequencyLockFail

PTP_1.3.6.1.4.1.2011.5.25.187.5.17 hwPtpFrequencyLockFail

Description

Current lock status of clock frequency synchronization failed. (hwPtpFreqLockStatus = [hwPtpFreqLockStatus])

Clock frequency synchronization failed.

Attributes

Attribute

Description

Alarm or Event

Alarm

Trap Severity

Warning

Mnemonic Code

hwPtpFrequencyLockFail

Trap OID

1.3.6.1.4.1.2011.5.25.187.5.17

Alarm ID

0x09af000c

Alarm Type

equipmentAlarm

Raise or Clear

Raise

Match trap

PTP_1.3.6.1.4.1.2011.5.25.187.5.18_hwPtpFrequencyLockResume

Parameters

Parameter Description

hwPtpFreqLockStatus

Clock frequency synchronous status:

  • 1: unlock(0)

  • 2: lock(1)

VB

VB OID

VB Name

VB Index

1.3.6.1.4.1.2011.5.25.187.1.88

hwPtpFreqLockStatus

N/A

Impact on the System

None.

Possible Causes

Cause 1: The frequency deviation of the reference clock source was large when synchronous Ethernet was enabled.

Cause 2: Timestamps were incorrect when 1588v2 frequency synchronization was enabled.

Cause 3: The output frequency deviation of the system clock exceeded +/-10 ppm.

Procedure

  1. Run the display clock source command to check whether the Current system trace source field displays ptp.

    • If so, go to step 2.

    • If not, go to step 3.

  2. Run the display current-configuration command to check whether PTP configurations are changed.

    • If so, reconfigure PTP attributes.

    • If not, go to step 4.

  3. Run the display clock config command to check whether the clock source configuration is changed.

    • If so, reconfigure the clock source on the local end.

    • If not, go to step 4.

  4. Collect alarm information, log information, and configuration, and contact technical support.
  5. End.
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Updated: 2019-04-02

Document ID: EDOC1100074754

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