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Event Reference for File

OceanStor Dorado V3 Series V300R002

This document is applicable to OceanStor Dorado5000 V3, Dorado6000 V3 and Dorado18000 V3. This document describes the basic knowledge about the events of storage system in terms of event definition, event level, impact on the system, possible cause, and handling procedure.
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0xF40440019 LDAP Service Is Unavailable

0xF40440019 LDAP Service Is Unavailable

Description

The connection to the LDAP service of a vStore is interrupted.

Applicable Model

Applicable to all models.

Attribute

ID

Event Type

Event Level

Automatically Cleared

0xF40440019

Alarm

Major

Yes

Impact on the System

The LDAP service cannot be connected, affecting the LDAP users' access to NFS share.

Possible Causes

  • The LDAPS client certificate is revoked or has expired.
  • The LDAPS server certificate is revoked or has expired.
  • The network between the controller and LDAP server is faulty.
  • The LDAP server has been shut down.

Procedure

  1. Check whether the LDAPS protocol is enabled.

    1. If yes=> Step2.
    2. If no=> Step3.

  1. Check whether the imported CA certificate file, certificate file, and private key file have expired or been revoked.

    1. If yes, import the CA certificate file, certificate file, and private key file again. If the alarm persists=> Step3.
    2. If no=> Step3.

  2. Check whether the LDAP server has started.

    1. If yes=> Step4.
    2. If no, start the LDAP server. If the alarm persists=> Step4.

  3. Check whether the network connection is normal between the device and the LDAP server.

    1. If yes=> Step5.
    2. If no, contact the network administrator to rectify the network fault. If the alarm persists=> Step5.

  4. Collect all related information and contact technical support engineers.
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Updated: 2019-07-17

Document ID: EDOC1100076630

Views: 19079

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