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Event Reference for File

OceanStor Dorado V3 Series V300R002

This document is applicable to OceanStor Dorado5000 V3, Dorado6000 V3 and Dorado18000 V3. This document describes the basic knowledge about the events of storage system in terms of event definition, event level, impact on the system, possible cause, and handling procedure.
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0x100F0CF0032 Controller Power Failure

0x100F0CF0032 Controller Power Failure

Description

A controller is being powered off and the system is about to stop working.

Applicable Model

Applicable to all models.

Attribute

ID

Event Type

Event Level

Automatically Cleared

0x100F0CF0032

Run Log

Major

Yes

Impact on the System

The controller is being powered off and the system is about to stop working.

Possible Causes

  • Power cables are incorrectly connected.
  • Power cables loosen up or are damaged.
  • No power is input.
  • Power supplies are faulty.
  • The enclosure temperature is high.
  • The controller temperature is high.

Procedure

  1. Check whether power cables are correctly connected.

    1. If yes=> Step2.
    2. If no, connect the power cables correctly. If the alarm persists=> Step2.

  2. Check power cables.

    1. If any power cable is removed, reinsert it. If the alarm persists=> 2.2.
    2. Replace the power cable. If the alarm persists=> Step3.

  3. Check whether external power is input correctly.

    1. If yes=> Step4
    2. If no, supply power to the storage system correctly. If the alarm persists=> Step4.

  4. Check whether any alarm is generated indicating the power module fault.

    1. If yes, replace the faulty power module. If the alarm persists=> Step5.
    2. If no=> Step5.

  5. Check whether any alarm is generated indicating the controller fault or high enclosure temperature.

    1. If yes, handle the alarm by taking recommended actions. If the alarm persists=> Step6.
    2. If no=> Step6.

  6. Collect related information and contact technical support engineers.
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Updated: 2019-07-17

Document ID: EDOC1100076630

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