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Event Reference for File

OceanStor Dorado V3 Series V300R002

This document is applicable to OceanStor Dorado5000 V3, Dorado6000 V3 and Dorado18000 V3. This document describes the basic knowledge about the events of storage system in terms of event definition, event level, impact on the system, possible cause, and handling procedure.
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0xF011D0044 Antivirus Server Is Fault

0xF011D0044 Antivirus Server Is Fault


The antivirus software or antivirus agent on the antivirus server is faulty.

Applicable Model

Applicable to all models.



Event Type

Event Level

Automatically Cleared





Impact on the System

The antivirus service is unavailable.

Possible Causes

  • The antivirus software is abnormal.
  • The antivirus agent is abnormal, or the port is occupied.
  • The network cable between the storage array and host is not connected.


  1. Check whether the antivirus software is normal.

    1. If yes=> Step2.
    2. If no, restart the antivirus software. If the alarm persists=> Step2.

  1. Check whether the antivirus agent is abnormal.

    1. If yes, restart the antivirus agent. If the alarm persists=> Step3.
    2. If no=> Step3.

  2. Check whether the network cable between the storage array and host is connected.

    1. If yes=> Step4.
    2. If no, connect the network cable between storage array and host. If the alarm persists=> Step4.

  3. Collect related information and contact technical support engineers.
Updated: 2019-07-17

Document ID: EDOC1100076630

Views: 20085

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