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Event Reference for File

OceanStor Dorado V3 Series V300R002

This document is applicable to OceanStor Dorado5000 V3, Dorado6000 V3 and Dorado18000 V3. This document describes the basic knowledge about the events of storage system in terms of event definition, event level, impact on the system, possible cause, and handling procedure.
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0xF3C010000 HyperMetro Is Disconnected

0xF3C010000 HyperMetro Is Disconnected


Local and remote devices of HyperMetro are disconnected.

Applicable Model

Applicable to all models.



Event Type

Event Level

Automatically Cleared





Impact on the System

Only one storage array can provide services, reducing system reliability.

Possible Causes

  • Links are unstable.
  • The storage pool is faulty or full.
  • The local LUN is faulty.
  • The remote LUN is faulty.
  • The service load is too heavy.
  • The disk domain is faulty.


  1. Check whether cables are connected correctly.

    1. If yes=> Step2.
    2. If no, replace faulty optical fibers or network cables to ensure that all links work correctly. If the alarm Link Between a Host and Storage Array Is Unstable persists=> Step2.

  1. Check whether alarms are generated on local and remote LUNs and the storage pools that house the local and remote LUNs.

    1. If yes, handle the alarms by taking recommended actions. If the alarm Link Between a Host and Storage Array Is Unstable persists=> Step3.
    2. If no=> Step3.

  2. Check whether an alarm indicating the disk domain fault is generated.

    1. If yes, handle the alarm with recommended actions. If the alarm persists=> Step4.
    2. If no=> Step4.

  3. Collect all related information and contact technical support engineers.
Updated: 2019-07-17

Document ID: EDOC1100076630

Views: 23785

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