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Event Reference for File

OceanStor Dorado V3 Series V300R002

This document is applicable to OceanStor Dorado5000 V3, Dorado6000 V3 and Dorado18000 V3. This document describes the basic knowledge about the events of storage system in terms of event definition, event level, impact on the system, possible cause, and handling procedure.
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0xF00CA0019 The Call Home Service Fails To Connect The Technical Support Center

0xF00CA0019 The Call Home Service Fails To Connect The Technical Support Center


The call home service fails to connect the technical support center.

Applicable Model

Applicable to all models.



Event Type

Event Level

Automatically Cleared





Impact on the System

The array cannot upload Call Home data.

Possible Causes

  • The Call Home certificate is invalid or does not exist.
  • The proxy server is incorrectly configured.
  • The DNS service is not configured.
  • The Call Home service authentication has become invalid.


  1. In Credential Management, check whether the certificate of the Call Home service does not exist or expires.

    1. If yes=> Step5.
    2. If no=> Step2.

  2. Check whether the proxy server is correctly configured.

    1. If no, reconfigure the proxy server.
    2. If yes=> Step3.

  3. Check whether the DNS service is configured.

    1. If no, configure the DNS service.
    2. If yes=> Step4.

  4. Re-authenticate the Call Home service.
  5. Collect related information and contact technical support engineers.
Updated: 2019-07-17

Document ID: EDOC1100076630

Views: 23770

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