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Event Reference for File

OceanStor Dorado V3 Series V300R002

This document is applicable to OceanStor Dorado5000 V3, Dorado6000 V3 and Dorado18000 V3. This document describes the basic knowledge about the events of storage system in terms of event definition, event level, impact on the system, possible cause, and handling procedure.
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0xF011D0047 Antivirus Service Is Not Available

0xF011D0047 Antivirus Service Is Not Available


Antivirus service is not available.

Applicable Model

Applicable to all models.



Event Type

Event Level

Automatically Cleared





Impact on the System

Antivirus service is not available.

Possible Causes

Antivirus service fails to be started.


  1. Check whether the array is correctly connected to the antivirus server. If no, recover the connection. If the alarm persists=> Step2.
  2. Check whether the agent program on the antivirus server is normal. If no, recover the program. If the alarm persists=> Step3.
  3. Check whether antivirus software is installed on the antivirus server. If no, install the antivirus software. If the alarm persists=> Step4.
  4. Collect related information and contact technical support engineers.
Updated: 2019-07-17

Document ID: EDOC1100076630

Views: 23313

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