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Event Reference for File

OceanStor Dorado V3 Series V300R002

This document is applicable to OceanStor Dorado5000 V3, Dorado6000 V3 and Dorado18000 V3. This document describes the basic knowledge about the events of storage system in terms of event definition, event level, impact on the system, possible cause, and handling procedure.
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0xF00CE0015 Failed To Monitor Controllers Enclosure

0xF00CE0015 Failed To Monitor Controllers Enclosure

Description

The system cannot monitor all controllers in a controller enclosure.

Applicable Model

Applicable to all models.

Attribute

ID

Event Type

Event Level

Automatically Cleared

0xF00CE0015

Alarm

Critical

Yes

Impact on the System

If all the controllers in the controller enclosure cannot be monitored, the storage system cannot provide services correctly.

Possible Causes

  • The controller enclosure is powered off.
  • All controllers in the controller enclosure fail to be powered on.
  • All controllers in the controller enclosure are faulty.
  • The controller enclosure ports that connect to other controller enclosures and switches are faulty.

Procedure

  1. Check the power supplies to the controller enclosure.

    1. If any power cable to the controller enclosure is removed, reinsert the power cable and power on the controller enclosure. If the alarm persists=> 1.2.
    2. If any power module to the controller enclosure is faulty, replace the faulty power module and power on the controller enclosure. If the alarm persists=> Step2.
    3. If all power supplies to the controller enclosure are normal=> Step2.

  2. Check the controller enclosure state.

    1. If the running indicator on the controller enclosure keeps blinking for more than 10 minutes=> Step5.
    2. If the controller enclosure enters safe mode=> Step5.
    3. If the controller enclosure is powered on correctly=> Step3.

  3. Check whether alarms are generated indicating the faults of controllers in the controller enclosure.

    1. If yes, replace the faulty controllers. If the alarm persists=> Step4.
    2. If no=> Step4.

  4. Check whether the controller enclosure is correctly cabled to other controller enclosures and switches.

    1. If no, cable the controller enclosure with other controller enclosures and switches correctly. If the alarm persists=> Step5.
    2. If yes=> Step5.

  5. Collect all related information and contact technical support engineers.
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Updated: 2019-07-17

Document ID: EDOC1100076630

Views: 15826

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