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Event Reference for File

OceanStor Dorado V3 Series V300R002

This document is applicable to OceanStor Dorado5000 V3, Dorado6000 V3 and Dorado18000 V3. This document describes the basic knowledge about the events of storage system in terms of event definition, event level, impact on the system, possible cause, and handling procedure.
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0x11C36D0001 NTP Failed To Synchronize Time

0x11C36D0001 NTP Failed To Synchronize Time


NTP failed to synchronize time.

Applicable Model

Applicable to all models.



Event Type

Event Level

Automatically Cleared





Impact on the System

NTP failed to synchronize time. The time synchronization function is unavailable.

Possible Causes

  • The ntpd process is not running.
  • DNS resolution fails.
  • The network connection between the storage device and the NTP server is disconnected.
  • The NTP service is abnormal.


  1. Check whether the NTP server IP address is correctly configured.

    1. If no, correct the configuration.
    2. If yes=> Step2.

  2. Check whether the network connection between the storage device and the NTP server is correct.

    1. If no, recover the network connection.
    2. If yes=> Step3.

  3. Check whether the NTP certificate matches the certificate on the server.

    1. If no, import the correct NTP certificate.
    2. If yes=> Step4.

  4. Collect related information and contact technical support engineers.
Updated: 2019-07-17

Document ID: EDOC1100076630

Views: 23464

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