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FusionStorage 8.0.0 Event Reference 02

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
0xFEA640002 The Server Is Unavailable

0xFEA640002 The Server Is Unavailable


The server is unavailable.

Applicable Model

Applicable to all models.



Event Type

Event Level

Automatically Cleared





Impact on the System

  • If the NTP server is unavailable, time synchronization is unavailable.
  • If the SMTP mail server is unavailable, emails cannot be sent successfully.
  • If the syslog server is unavailable, system logs cannot be saved.
  • If the alarm dump server is unavailable, historical alarms cannot be saved.
  • If the performance dump server is unavailable, performance statistics cannot be saved.

Possible Causes

  • The server address is incorrectly configured.
  • The storage system is disconnected from the server.
  • The user name and password for logging in to the server are incorrectly configured.
  • The path of dump servers does not exist, does not have the write permission, or does not have sufficient space.
  • The NTP certificate is unavailable.


  1. Check whether the server address is correctly configured.
    1. If no, correct the configuration.
    2. If yes=> Step2.
  2. Check the server type.
    1. If the server is an NTP server=> Step4.
    2. If the server is of other types=> Step3.
  3. Check whether the user name and password of the server are correctly configured.
    1. If no, correct the configurations.
    2. If yes=> Step4.
  4. Check whether the network connection between the node and the server is correct.
    1. If no, recover the network connection.
    2. If yes and the server is an NTP server=> Step6.
    3. If yes and the server is of other types=> Step5.
  5. Check whether the dump server path is configured correctly and has the write permission.
    1. If no, correct the configurations.
    2. If yes=> Step7.
  6. If certificates are enabled, Check whether the NTP certificate matches the server certificate.
    1. If no, import the correct NTP certificate.
    2. If yes=> Step7.
  7. Collect related information and contact technical support engineers.
Updated: 2019-07-12

Document ID: EDOC1100081413

Views: 2825

Downloads: 2

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