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Precautions for Using the Web Platform
- The operating system required for web platform login must be Windows 7.0, Windows 8.0, Windows 8.1, or Windows 10.0.
- The web platform supports different browsers. You can log in to the web platform using Internet Explorer 10 or 11, Firefox 61 to Firefox 66, or Google Chrome 64 to 73. If the version of your web browser is not supported, the web page may be displayed incorrectly. In specific situations, if the web page is displayed slowly when you use the Chrome browser to log in to the web platform, use the Internet Explorer or Firefox browser.
- When you log in to the web platform using Internet Explorer, the security level cannot be set to High; otherwise, web pages cannot be displayed. When you access the web platform using the web proxy, choose from the menu bar of the browser, and select Use HTTP 1.1 through proxy connections. Choose , and click Custom level. Set Script ActiveX controls marked as safe for scripting*, Run ActiveX controls and plug-ins, and Active scripting to Enable; otherwise, web pages cannot be displayed.
- If the message "Your browser's security settings are too high to complete this process. See the help menu for instructions on adjusting your security settings." is displayed during file upload, configure the Internet Explorer as follows:
- Choose , and click Custom level.
Select Enable or Prompt for Initialize and script ActiveX controls not marked as safe for scripting.
If you select Enable, the file can be uploaded directly. If you select Prompt, the message "An ActiveX control on this page might be unsafe to interact with other parts of the page. Do you want to allow this interaction?" is displayed. If you click Yes, the file can be uploaded.
- Select Enable for Include local directory path when uploading files to a server.
- After the device software version changes (for example, the software version is upgraded or rolled back) or the HTTP/HTTPS port number is changed, clear the browser cache before using the web platform. Otherwise, web pages may be incorrectly displayed.
- When you log in to the web platform using Internet Explorer, choose , click Delete, select Temporary Internet files and website files and Cookies and website data, and click Delete to clear the browser cache.
- When you log in to the web platform using the Firefox browser, choose and click Clear History. In the displayed Clear Recent History dialog box, choose Everything from the Time range to clear drop-down list. Select all options in the History and Data areas, and click Clear Now to clear the browser cache.
- When you log in to the web platform using Google Chrome, choose History from the menu bar of the browser, click Clear browsing data, select Cookies and other site data and Cached images and files, and click Clear browsing data to clear the browser cache.
- The web platform does not support back, forward, and refresh buttons on the browser. If you click these buttons, the web platform may return to the login page.
- The web platform provides the following administrator roles. Only users of level 2 or higher have the management rights. Users of level 1 have only the visit right. It is recommended that you set the level of web management users to level 2 or higher.
- Common administrator: user level 1
- Enterprise administrator: user level 2
- Guest administrator: user level 3
- Super administrator: user level 3–15
The option layout in the browser settings provided in this topic is for reference only. The actual option layout may vary depending on the browser version.