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NetEngine AR V300R019 CLI-based Configuration Guide - Voice
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Configuring Voice Mailbox Services

Configuring Voice Mailbox Services

This section describes the configurations of the voice mailbox service supported by PBX.

The AR617VW, AR617VW-LTE4, AR617VW-LTE4EA, and AR6120-VW do not support this function.

Context for Configuring Voice Mailbox Services

The PBX has a built-in voice mailbox services (VMS) module, which provides voice mailbox services.

The voice mailbox service uniformly stores and manages all voice messages. Users can listen to voice messages anytime and anywhere through the intra-office or inter-office phones.

The PBX supports the following voice mailbox services:
  • Call forwarding unconditional (CFU)
  • Call forwarding no reply (CFNR)
  • Call forwarding busy (CFB)
  • Call forwarding offline (CFO)
  • Greeting phrases customization
  • Voice messages for the voice mailbox service are stored in the USB flash drive, or SD card.
  • By default, a message can last 120 seconds.
  • By default, a user can leave 20 messages.

Preparing for the Voice Mailbox Configuration

Before configuring the voice mailbox service, ensure that the space on USB flash drive, or SD card is sufficient.

The storage space is calculated as follows:

Required storage space = [PCM voice data size per second (8 KB) x Maximum duration of each message (120s) + File header and index (0.1 KB)] x Maximum number of messages a user can leave (20) x Number of users. Therefore, an 8 GB space can accommodate the messages of about 430 users.

Configuring the CFU Voice Mailbox Service

After a user has registered the CFU voice mailbox service, the PBX unconditionally transfers the calls to the user to the voice mailbox. The callers leave messages to this user according to the prompts of the voice mailbox system.

Prerequisites

The intra-office user configurations are complete. For the configuration procedure, see Configuring a PBX User.

Configuring Prefixes of Voice Messages

Step

Action

Command

Description

1

Enter the system view.

system-view

-

2

Enter the voice view.

voice

-

3

Enter the VMS view.

vms

-

4

Configure the path for storing voice messages.

vmsdata-storage-path vmsdata-storage-filepath-value

Before configuring the VMS, this path must be specified.

5

Return to the voice view.

quit

-

6

Create a prefix template and enter the prefix template view.

callprefix callprefix-name

-

7

Configure the call prefix.

prefix prefix

-

8

Configure the call type and attributes for the prefix.

call-type category vu-service vu-service-name vuservicename

Set the vu-service parameter to vuvmsleavemsg.

9

Set the length of a number that can be parsed.

digit-length minimum-length-value maximum-length-value

-

10

Return to the voice view.

quit

-

Configuring the Message Extraction Prefix

Step

Action

Command

Description

1

Create a prefix template and enter the prefix template view.

callprefix callprefix-name

-

2

Configure the call prefix.

prefix prefix

-

3

Configure the call type and attributes for the prefix.

call-type category vu-service vu-service vu-service-name vuservicename

Set the vu-service parameter to vuvmsgetmsg.

4

Set the length of a number that can be parsed.

digit-length minimum-length-value maximum-length-value

-

5

Return to the voice view.

quit

-

Configuring Service Rights and Activating Service Functions

Step

Action

Command

Description

1

Enter the voice view.

vms

-

2

Configure a voice mailbox.

vmsno vmsno callprefix callprefix-value

-

3

Return to the voice view.

quit

-

4

Enter the user view.

pbxuser name

-

5

Configure the message leaving rights for the user.

service-right voicemailcfu enable

Set the service-right parameter to voicemailcfu.

6

Activate the message leaving function.

service voicemailcfu vmsno vmsno-value active enable

-

7

Return to the voice view.

quit

-

(Optional) Configuring the Activation and Deactivation Prefixes

When the PBX needs to provide the self-activation or self-deactivation service for end users, the service prefixes must be configured.

Service prefixes include service activation and deactivation prefixes. Configure the prefixes one by one according to the following steps.

Step

Action

Command

Description

1

Create a prefix template and enter the prefix template view.

callprefix callprefix-name

-

2

Configure the call prefix.

prefix prefix

-

3

Configure the call type and attributes for the prefix.

call-type category callcategory attribute attribute

The call type category must be set to new-supplementary-management.

For the service activation prefix, set attribute to 113. For the service deactivation prefix, set attribute to 114.

4

Set the length of a number that can be parsed.

digit-length minimum-length-value maximum-length-value

The minimum length and maximum length can be set to the actual prefix length.

5

Save the configuration.

save

-

Example

Configure the CFU voice mailbox service rights and activation prefix for user 7000.

  1. Set the voice message prefix to 10000.

    Store voice data to the SD card.

    <Huawei> system-view 
[Huawei] voice 
[Huawei-voice] vms 
[Huawei-voice-vms] vmsdata-storage-path sd: 
[Huawei-voice-vms] quit 
[Huawei-voice] callprefix leave 
[Huawei-voice-callprefix-leave] prefix 10000 
[Huawei-voice-callprefix-leave] call-type category vu-service vu-service-name vuvmsleavemsg 
[Huawei-voice-callprefix-leave] digit-length 5 32 
[Huawei-voice-callprefix-leave] quit

  2. Set the message extraction prefix to 10001.

    [Huawei-voice] callprefix get 
[Huawei-voice-callprefix-get] prefix 10001 
[Huawei-voice-callprefix-get] call-type category vu-service vu-service-name vuvmsgetmsg 
[Huawei-voice-callprefix-get] digit-length 5 32 
[Huawei-voice-callprefix-get] quit

  3. Configure the service rights and activate the service function.

    [Huawei-voice] vms 
[Huawei-voice-vms] vmsno 0 callprefix leave 
[Huawei-voice-vms] quit 
[Huawei-voice] pbxuser 7000 
[Huawei-voice-pbxuser-7000] service-right voicemailcfu enable 
[Huawei-voice-pbxuser-7000] service voicemailcfu vmsno 0 active enable 
[Huawei-voice-pbxuser-7000] quit

  4. Configure the service prefix.

    Configure the service activation prefix. The configuration of service deactivation prefix is similar.

    Before configuring the service activation prefix, run the service voicemailcfu vmsno 0 command to bind the VMS number in the pbxuser view.

    [Huawei-voice] callprefix *113* 
[Huawei-voice-callprefix-*113*] prefix *113* 
[Huawei-voice-callprefix-*113*] call-type category new-supplementary-management attribute 113 
[Huawei-voice-callprefix-*113*] digit-length 5 32 
[Huawei-voice-callprefix-*113*] save

Verification

Action

Command

Expected Result

Verify the call prefix configuration.

display voice callprefix callprefix-name

The parameter values in the command output are consistent with the settings.

Verify the service rights.

display voice pbxuser service-right
[Huawei-voice]display voice pbxuser 7000 service-right
forwarding call to voice
mail unconditional       : Enable

Service Verification

After the configuration is complete, verify the CFU voice mailbox service.

  1. User B calls user A. When hearing the prompts, user B leaves messages according to the system prompts.
  2. If the terminal of user A is an IP phone, the system notifies user A of the new messages using message indicator or displays the messages on the screen of the IP phone. If the terminal of user A is a POTS phone, the system notifies user A of the new messages through voice.

    To configure the message indicator on the SIP phone, such as an IP phone, see the Administrator Guide of IP phone. If you need to configure the MWI mode for POTS users, see mwi-mode for the detailed operations.

  3. User A dials the message extraction prefix to listen to the voice messages.
    • User A can extract voice messages on an intra-office or inter-office phone. When extracting leave messages, you need to enter the service password.
    • The default username and password are available in AR Router Default Usernames and Passwords (Enterprise Network or Carrier). If you have not obtained the access permission of the document, see Help on the website to find out how to obtain it. If you use the password for the first time, the password must be modified. For details about how to change the password, see Configuring the Service Password.

Configuring the CFNR Voice Mailbox Service

After a user has registered the CFNR voice mailbox service, the PBX transfers the calls to the user to the voice mailbox when times out. The callers leave messages to this user according to the prompts of the voice mailbox system.

Prerequisites

The intra-office user configurations are complete. For the configuration procedure, see Configuring a PBX User.

Configuring Prefixes of Voice Messages

Step

Action

Command

Description

1

Enter the system view.

system-view

-

2

Enter the voice view.

voice

-

3

Enter the VMS view.

vms

-

4

Configure the path for storing voice messages.

vmsdata-storage-path vmsdata-storage-filepath-value

Before configuring the VMS, this path must be specified.

5

Return to the voice view.

quit

-

6

Create a prefix template and enter the prefix template view.

callprefix callprefix-name

-

7

Configure the call prefix.

prefix prefix

-

8

Configure the call type and attributes for the prefix.

call-type category vu-service vu-service-name vuservicename

Set the vu-service parameter to vuvmsleavemsg.

9

Set the length of a number that can be parsed.

digit-length minimum-length-value maximum-length-value

-

10

Return to the voice view.

quit

-

Configuring the Message Extraction Prefix

Step

Action

Command

Description

1

Create a prefix template and enter the prefix template view.

callprefix callprefix-name

-

2

Configure the call prefix.

prefix prefix

-

3

Configure the call type and attributes for the prefix.

call-type category vu-service vu-service vu-service-name vuservicename

Set the vu-service parameter to vuvmsgetmsg.

4

Set the length of a number that can be parsed.

digit-length minimum-length-value maximum-length-value

-

5

Return to the voice view.

quit

-

Configuring the Service Rights and Activating the Service Function

Step

Action

Command

Description

1

Enter the voice view.

vms

-

2

Configure a voice mailbox.

vmsno vmsno callprefix callprefix-value

-

3

Return to the voice view.

quit

-

4

Enter the user view.

pbxuser name

-

5

Configure the message leaving rights for the user.

service-right voicemailcfnr enable

Set the service-right parameter to voicemailcfnr.

6

Activate the message leaving function.

service voicemailcfnr time vmsno vmsno-value active enable

-

7

Save the configuration.

quit

-

(Optional) Configuring the Activation and Deactivation Prefixes

When the PBX needs to provide the self-activation or self-deactivation service for end users, the service prefixes must be configured.

Service prefixes include service activation and deactivation prefixes. Configure the prefixes one by one according to the following steps.

Step

Action

Command

Description

1

Create a prefix template and enter the prefix template view.

callprefix callprefix-name

-

2

Configure the call prefix.

prefix prefix

-

3

Configure the call type and attributes for the prefix.

call-type category callcategory attribute attribute

The call type category must be set to new-supplementary-management.

For the service activation prefix, set attribute to 117. For the service deactivation prefix, set attribute to 118.

4

Set the length of a number that can be parsed.

digit-length minimum-length-value maximum-length-value

The minimum length and maximum length can be set to the actual prefix length.

5

Save the configuration.

save

-

Example

Configure the CFNR voice mailbox service rights and activation prefix for user 7001.

  1. Set the voice message prefix to 10000.

    Store voice data to the SD card.

    <Huawei> system-view 
[Huawei] voice 
[Huawei-voice] vms 
[Huawei-voice-vms] vmsdata-storage-path sd: 
[Huawei-voice-vms] quit 
[Huawei-voice] callprefix leave 
[Huawei-voice-callprefix-leave] prefix 10000 
[Huawei-voice-callprefix-leave] call-type category vu-service vu-service-name vuvmsleavemsg 
[Huawei-voice-callprefix-leave] digit-length 5 32 
[Huawei-voice-callprefix-leave] quit

  2. Set the message extraction prefix to 10001.

    [Huawei-voice] callprefix get 
[Huawei-voice-callprefix-get] prefix 10001 
[Huawei-voice-callprefix-get] call-type category vu-service vu-service-name vuvmsgetmsg 
[Huawei-voice-callprefix-get] digit-length 5 32 
[Huawei-voice-callprefix-get] quit

  3. Configure the service rights and activate the service function.

    [Huawei-voice] vms 
[Huawei-voice-vms] vmsno 0 callprefix leave 
[Huawei-voice-vms] quit 
[Huawei-voice] pbxuser 7001 
[Huawei-voice-pbxuser-7001] service-right voicemailcfnr enable 
[Huawei-voice-pbxuser-7001] service voicemailcfnr vmsno 0 active enable 
[Huawei-voice-pbxuser-7001] quit

  4. Configure the service prefix.

    Configure the service activation prefix. The configuration of service deactivation prefix is similar.

    Before configuring the service activation prefix, run the service voicemailcfnr vmsno 0 command to bind the VMS number in the pbxuser view.

    [Huawei-voice] callprefix *117* 
[Huawei-voice-callprefix-*117*] prefix *117* 
[Huawei-voice-callprefix-*117*] call-type category new-supplementary-management attribute 117 
[Huawei-voice-callprefix-*117*] digit-length 5 32 
[Huawei-voice-callprefix-*117*] save

Verification

Action

Command

Expected Result

Verify the call prefix configuration.

display voice callprefix callprefix-name

The parameter values in the command output are consistent with the settings.

Verify the service rights.

display voice pbxuser service-right
[Huawei-voice]display voice pbxuser 7001 service-right
forwarding call to voice
mail on no reply         : Enable

Service Verification

After the configuration is complete, verify the CFNR voice mailbox service. Assume that the no-reply duration is set to 20s when activating the message leaving function.

  1. User B calls user A. User A does not answer the call within 20s. When hearing the prompts, user B leaves messages according to the system prompts.
  2. If the terminal of user A is a SIP phone, the system notifies user A of the new messages using message indicator or displays the messages on the screen of the SIP phone. If the terminal of user A is a POTS phone, the system notifies user A of the new messages through voice.

    To configure the message indicator on the SIP phone, such as an IP phone, see the Administrator Guide of IP phone. If you need to configure the MWI mode for POTS users, see mwi-mode for the detailed operations.

  3. User A dials the message extraction prefix to listen to the voice messages.
    • User A can extract voice messages on an intra-office or inter-office phone. When extracting leave messages, you need to enter the service password.
    • The default username and password are available in AR Router Default Usernames and Passwords (Enterprise Network or Carrier). If you have not obtained the access permission of the document, see Help on the website to find out how to obtain it. If you use the password for the first time, the password must be modified. For details about how to change the password, see Configuring the Service Password.

Configuring the CFB Voice Mailbox Service

After a user has registered the CFB voice mailbox service, the PBX transfers the calls to the user to the voice mailbox if the user is busy. The callers leave messages to this user according to the prompts of the voice mailbox system.

Prerequisites

The intra-office user configurations are complete. For the configuration procedure, see Configuring a PBX User.

Configuring Prefixes of Voice Messages

Step

Action

Command

Description

1

Enter the system view.

system-view

-

2

Enter the voice view.

voice

-

3

Enter the VMS view.

vms

-

4

Configure the path for storing voice messages.

vmsdata-storage-path vmsdata-storage-filepath-value

Before configuring the VMS, this path must be specified.

5

Return to the voice view.

quit

-

6

Create a prefix template and enter the prefix template view.

callprefix callprefix-name

-

7

Configure the call prefix.

prefix prefix

-

8

Configure the call type and attributes for the prefix.

call-type category vu-service vu-service-name vuservicename

Set the vu-service parameter to vuvmsleavemsg.

9

Set the length of a number that can be parsed.

digit-length minimum-length-value maximum-length-value

-

10

Return to the voice view.

quit

-

Configuring the Message Extraction Prefix

Step

Action

Command

Description

1

Create a prefix template and enter the prefix template view.

callprefix callprefix-name

-

2

Configure the call prefix.

prefix prefix

-

3

Configure the call type and attributes for the prefix.

call-type category vu-service vu-service vu-service-name vuservicename

Set the vu-service parameter to vuvmsgetmsg.

4

Set the length of a number that can be parsed.

digit-length minimum-length-value maximum-length-value

-

5

Return to the voice view.

quit

-

Configuring the Service Rights and Activating the Service Function

Step

Action

Command

Description

1

Enter the voice view.

vms

-

2

Configure a voice mailbox.

vmsno vmsno callprefix callprefix-value

-

3

Return to the voice view.

quit

-

4

Enter the user view.

pbxuser name

-

5

Configure the message leaving rights for the user.

service-right voicemailcfb enable

Set the service-right parameter to voicemailcfb.

6

Activate the message leaving function.

service voicemailcfb vmsno vmsno-value active enable

-

7

Save the configuration.

save

-

(Optional) Configuring the Activation and Deactivation Prefixes

When the PBX needs to provide the self-activation or self-deactivation service for end users, the service prefixes must be configured.

Service prefixes include service activation and deactivation prefixes. Configure the prefixes one by one according to the following steps.

Step

Action

Command

Description

1

Create a prefix template and enter the prefix template view.

callprefix callprefix-name

-

2

Configure the call prefix.

prefix prefix

-

3

Configure the call type and attributes for the prefix.

call-type category callcategory attribute attribute

The call type category must be set to new-supplementary-management.

For the service activation prefix, set attribute to 115. For the service deactivation prefix, set attribute to 116.

4

Set the length of a number that can be parsed.

digit-length minimum-length-value maximum-length-value

The minimum length and maximum length can be set to the actual prefix length.

5

Save the configuration.

save

-

Example

Configure the CFB voice mailbox service rights and activation prefix for user 7002.

  1. Set the voice message prefix to 10000.

    Store voice data to the SD card.

    <Huawei> system-view 
[Huawei] voice 
[Huawei-voice] vms 
[Huawei-voice-vms] vmsdata-storage-path sd: 
[Huawei-voice-vms] quit 
[Huawei-voice] callprefix leave 
[Huawei-voice-callprefix-leave] prefix 10000 
[Huawei-voice-callprefix-leave] call-type category vu-service vu-service-name vuvmsleavemsg 
[Huawei-voice-callprefix-leave] digit-length 5 32 
[Huawei-voice-callprefix-leave] quit

  2. Set the message extraction prefix to 10001.

    [Huawei-voice] callprefix get 
[Huawei-voice-callprefix-get] prefix 10001 
[Huawei-voice-callprefix-get] call-type category vu-service vu-service-name vuvmsgetmsg 
[Huawei-voice-callprefix-get] digit-length 5 32 
[Huawei-voice-callprefix-get] quit

  3. Configure the service rights and activate the service function.

    [Huawei-voice] vms 
[Huawei-voice-vms] vmsno 0 callprefix leave 
[Huawei-voice-vms] quit 
[Huawei-voice] pbxuser 7002 
[Huawei-voice-pbxuser-7002] service-right voicemailcfb enable 
[Huawei-voice-pbxuser-7002] service voicemailcfb vmsno 0 active enable 
[Huawei-voice-pbxuser-7002] save

  4. Configure the service prefix.

    Configure the service activation prefix. The configuration of service deactivation prefix is similar.

    Before configuring the service activation prefix, run the service voicemailcfb vmsno 0 command to bind the VMS number in the pbxuser view.

    [Huawei-voice] callprefix *115* 
[Huawei-voice-callprefix-*115*] prefix *115* 
[Huawei-voice-callprefix-*115*] call-type category new-supplementary-management attribute 115 
[Huawei-voice-callprefix-*115*] digit-length 5 32 
[Huawei-voice-callprefix-*115*] save

Verification

Action

Command

Expected Result

Verify the call prefix configuration.

display voice callprefix callprefix-name

The parameter values in the command output are consistent with the settings.

Verify the service rights.

display voice pbxuser service-right
[Huawei-voice]display voice pbxuser 7002 service-right
forwarding call to voice
mail on busy       : Enable

Service Verification

After the configuration is complete, verify the CFB voice mailbox service.

  1. User B calls user A. User A is busy. When hearing the prompts, user B leaves messages according to the system prompts.
  2. If the terminal of user A is an IP phone, the system notifies user A of the new messages using message indicator or displays the messages on the screen of the IP phone. If the terminal of user A is a POTS phone, the system notifies user A of the new messages through voice.

    To configure the message indicator on the SIP phone, such as an IP phone, see the Administrator Guide of IP phone. If you need to configure the MWI mode for POTS users, see mwi-mode for the detailed operations.

  3. User A dials the message extraction prefix to listen to the voice messages.
    • User A can extract voice messages on an intra-office or inter-office phone. When extracting leave messages, you need to enter the service password.
    • The default username and password are available in AR Router Default Usernames and Passwords (Enterprise Network or Carrier). If you have not obtained the access permission of the document, see Help on the website to find out how to obtain it. If you use the password for the first time, the password must be modified. For details about how to change the password, see Configuring the Service Password.

Configuring the CFO Voice Mailbox Service

After a user has registered the CFO voice mailbox service, the PBX transfers the calls to the user to the voice mailbox if the user is offline. The callers leave messages to this user according to the prompts of the voice mailbox system.

Prerequisites

The intra-office user configurations are complete. For the configuration procedure, see Configuring a PBX User.

Configuring Prefixes of Voice Messages

Step

Action

Command

Description

1

Enter the system view.

system-view

-

2

Enter the voice view.

voice

-

3

Enter the VMS view.

vms

-

4

Configure the path for storing voice messages.

vmsdata-storage-path vmsdata-storage-filepath-value

Before configuring the VMS, this path must be specified.

5

Return to the voice view.

quit

-

6

Create a prefix template and enter the prefix template view.

callprefix callprefix-name

-

7

Configure the call prefix.

prefix prefix

-

8

Configure the call type and attributes for the prefix.

call-type category vu-service vu-service-name vuservicename

Set the vu-service parameter to vuvmsleavemsg.

9

Set the length of a number that can be parsed.

digit-length minimum-length-value maximum-length-value

-

10

Return to the voice view.

quit

-

Configuring the Message Extraction Prefix

Step

Action

Command

Description

1

Create a prefix template and enter the prefix template view.

callprefix callprefix-name

-

2

Configure the call prefix.

prefix prefix

-

3

Configure the call type and attributes for the prefix.

call-type category vu-service vu-service vu-service-name vuservicename

Set the vu-service parameter to vuvmsgetmsg.

4

Set the length of a number that can be parsed.

digit-length minimum-length-value maximum-length-value

-

5

Return to the voice view.

quit

-

Configuring the Service Rights and Activating the Service Function

Step

Action

Command

Description

1

Enter the voice view.

vms

-

2

Configure a voice mailbox.

vmsno vmsno callprefix callprefix-value

-

3

Return to the voice view.

quit

-

4

Enter the user view.

pbxuser name

-

5

Configure the message leaving rights for the user.

service-right voicemailcfo enable

Set the service-right parameter to voicemailcfo.

6

Activate the message leaving function.

service voicemailcfo vmsno vmsno-value active enable

-

7

Save the configuration.

save

-

(Optional) Configuring the Activation and Deactivation Prefixes

When the PBX needs to provide the self-activation or self-deactivation service for end users, the service prefixes must be configured.

Service prefixes include service activation and deactivation prefixes. Configure the prefixes one by one according to the following steps.

Step

Action

Command

Description

1

Create a prefix template and enter the prefix template view.

callprefix callprefix-name

-

2

Configure the call prefix.

prefix prefix

-

3

Configure the call type and attributes for the prefix.

call-type category callcategory attribute attribute

The call type category must be set to new-supplementary-management.

For the service activation prefix, set attribute to 119. For the service deactivation prefix, set attribute to 120.

4

Set the length of a number that can be parsed.

digit-length minimum-length-value maximum-length-value

The minimum length and maximum length can be set to the actual prefix length.

5

Save the configuration.

save

-

Example

Configure the CFO voice mailbox service rights and activation prefix for user 7003.

  1. Set the voice message prefix to 10000.

    Store voice data to the SD card.

    <Huawei> system-view 
[Huawei] voice 
[Huawei-voice] vms 
[Huawei-voice-vms] vmsdata-storage-path sd: 
[Huawei-voice-vms] quit 
[Huawei-voice] callprefix leave 
[Huawei-voice-callprefix-leave] prefix 10000 
[Huawei-voice-callprefix-leave] call-type category vu-service vu-service-name vuvmsleavemsg 
[Huawei-voice-callprefix-leave] digit-length 5 32 
[Huawei-voice-callprefix-leave] quit

  2. Set the message extraction prefix to 10001.

    [Huawei-voice] callprefix get 
[Huawei-voice-callprefix-get] prefix 10001 
[Huawei-voice-callprefix-get] call-type category vu-service vu-service-name vuvmsgetmsg 
[Huawei-voice-callprefix-get] digit-length 5 32 
[Huawei-voice-callprefix-get] quit

  3. Configure the service rights and activate the service function.

    [Huawei-voice] vms 
[Huawei-voice-vms] vmsno 0 callprefix leave 
[Huawei-voice-vms] quit 
[Huawei-voice] pbxuser 7003 
[Huawei-voice-pbxuser-7003] service-right voicemailcfo enable 
[Huawei-voice-pbxuser-7003] service voicemailcfo vmsno 0 active enable 
[Huawei-voice-pbxuser-7003] save

  4. Configure the service prefix.

    Configure the service activation prefix. The configuration of service deactivation prefix is similar.

    Before configuring the service activation prefix, run the service voicemailcfo vmsno 0 command to bind the VMS number in the pbxuser view.

    [Huawei-voice] callprefix *119* 
[Huawei-voice-callprefix-*119*] prefix *119* 
[Huawei-voice-callprefix-*119*] call-type category new-supplementary-management attribute 119 
[Huawei-voice-callprefix-*119*] digit-length 5 32 
[Huawei-voice-callprefix-*119*] save

Verification

Action

Command

Expected Result

Verify the call prefix configuration.

display voice callprefix callprefix-name

The parameter values in the command output are consistent with the settings.

Verify the service rights.

display voice pbxuser service-right
[Huawei-voice]display voice pbxuser 7003 service-right
forwarding call to voice
mail on offline       : Enable

Service Verification

After the configuration is complete, verify the CFO voice mailbox service.

  1. User B calls user A. User A is offline. When hearing the prompts, user B leaves messages according to the system prompts.
  2. If the terminal of user A is an IP phone, the system notifies user A of the new messages using message indicator or displays the messages on the screen of the IP phone. If the terminal of user A is a POTS phone, the system notifies user A of the new messages through voice.

    To configure the message indicator on the IP phone, such as an IP phone, see the Administrator Guide of IP phone. If you need to configure the MWI mode for POTS users, see mwi-mode for the detailed operations.

  3. User A dials the message extraction prefix to listen to the voice messages.
    • User A can extract voice messages on an intra-office or inter-office phone. When extracting leave messages, you need to enter the service password.
    • The default username and password are available in AR Router Default Usernames and Passwords (Enterprise Network or Carrier). If you have not obtained the access permission of the document, see Help on the website to find out how to obtain it. If you use the password for the first time, the password must be modified. For details about how to change the password, see Configuring the Service Password.

Customizing Greeting Phrases

When a user enters the voice mailbox system, the user can hear the greeting phrases.

Prerequisites

The intra-office user configurations are complete. For the configuration procedure, see Configuring a PBX User.

Configuring Prefixes of Greeting Phrases

Step

Action

Command

Description

1

Enter the system view.

system-view

-

2

Enter the voice view.

voice

-

3

Enter the VMS view.

vms

-

4

Configure the path for storing voice messages.

vmsdata-storage-path vmsdata-storage-filepath-value

Before configuring the VMS, this path must be specified.

5

Return to the voice view.

quit

-

6

Create a prefix template and enter the prefix template view.

callprefix callprefix-name

-

7

Configure the call prefix.

prefix prefix

-

8

Configure the call type and attributes for the prefix.

call-type category vu-service vu-service-name vuservicename

Set the vu-service parameter to vuvmswelcometone.

9

Set the length of a number that can be parsed.

digit-length minimum-length-value maximum-length-value

-

10

Return to the voice view.

quit

-

Example

Set the prefix for greeting phrases to 10002.

<Huawei> system-view
[Huawei] voice
[Huawei-voice] vms
[Huawei-voice-vms] vmsdata-storage-path sd:
[Huawei-voice-vms] quit
[Huawei-voice] callprefix 10002
[Huawei-voice-callprefix-10002] prefix 10002
[Huawei-voice-callprefix-10002] call-type category vu-service vu-service-name vuvmswelcometone
[Huawei-voice-callprefix-10002] digit-length 5 32
[Huawei-voice-callprefix-10002] quit

Verification

Action

Command

Expected Result

Verify the call prefix configuration.

display voice callprefix callprefix-name

The parameter values in the command output are consistent with the settings.

Service Verification

User A dials the greeting phrases prefix, and records and saves the greeting phrases according to the system prompts. User B calls user A. When the call is transferred to the voice mailbox, user B hears the greeting phrases recorded by user A.

  • By default, the greeting phrases does not include the keypad tone at the end.
  • A user can dial the greeting phrases prefix on another phone, and enter its own number and password to record the greeting phrases for its own voice mailbox. When record the greeting phrases, you need to enter the service password.
  • The default username and password are available in AR Router Default Usernames and Passwords (Enterprise Network or Carrier). If you have not obtained the access permission of the document, see Help on the website to find out how to obtain it. If you use the password for the first time, the password must be modified. For details about how to change the password, see Configuring the Service Password.
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Updated: 2021-04-09

Document ID: EDOC1100112359

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