About the eService
The eService enables a storage system to upload its alarms and logs to eService. eService uses artificial intelligence (AI) technologies to implement intelligent fault reporting, real-time health analysis, intelligent fault prevention, and intelligent optimization, minimizing device running risks and reducing operational costs.
Positioning
Traditionally, alarms and logs are manually collected from storage systems and cannot be sent to Huawei technical support center in a timely manner. As a result, faults cannot be discovered promptly. The eService enables a storage system to periodically report alarms and logs. This helps eService analyze storage system's health status in real time, identify potential risks, automatically locate faults, and provide troubleshooting solutions, facilitating fault discovery and shortening troubleshooting time.
The eService securely connects a storage system and eService remotely deployed in Huawei technical support center.
- The storage system encrypts alarms and logs and sends them to eService through encrypted channels over Internet. eService can receive alarm and log information from storage systems on a 24/7 basis, create orders within minutes, and automatically notify Huawei technical support personnel of exceptions in a timely manner.
- Uploading of system logs must be manually configured. After technical support personnel configure system log collection tasks for a storage system on eService, the storage system periodically sends requests to eService for uploading system logs. If the eService is enabled, the storage system can upload collected system logs.
Huawei eService can be deployed on DeviceManager or eService Client. This section describes how to deploy eService on DeviceManager. For details about how to deploy eService on eService Client, see the eService Client User Guide.
The eService uses the secure Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS). The eService allows a storage system to communicate with eService directly or through an internal HTTP proxy server. Figure 5-25 and Figure 5-26 illustrate the two types of networking.
- If an internal HTTP proxy server is deployed for network access, ensure that the server is secure and reliable.
- If neither of these two types of networking is supported, the eService Client can be deployed to upload storage alarms and logs to eService. For details, see the eService Client User Guide.
Supported Data Types
After the eService is enabled, alarms and logs of storage systems can be uploaded to Huawei technical support center. Table 5-24 describes the data.
Data Type |
Description |
Uploading Interval |
|---|---|---|
Performance log |
|
New performance logs are uploaded to eService every 5 minutes. |
Operation log |
|
Operation logs are uploaded to eService every 24 hours. |
Alarm information |
|
|
System log |
|
Huawei technical support engineers manually trigger the uploading of system logs from eService to Huawei technical support center. In the current version, all system logs and system logs in the latest one hour, latest two hours, latest 24 hours, or a specific time period can be uploaded. |
Diagnosis file |
|
|
DHA operation log |
|
New DHA operation logs are uploaded to eService every 5 minutes. |
- The performance logs uploaded a time must not exceed 5 MB.
- The DHA operation logs uploaded a time per controller must not exceed 2 MB.
- There is no limit on the size of alarms, operation logs, system logs, and diagnosis logs to be uploaded.