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0x10A0003 Disk Domain Is Offline
Applicable Model
Applicable to all models.
Procedure
- Check whether alarms are generated indicating disk removal.
- If yes, reinsert the removed disks.
- If no=> Step2.
- Check whether alarms are generated indicating disk faults.
- Check whether the disk domain is a self-encrypting disk domain.
- If the disk domain is a self-encrypting disk domain, check whether the key management server is properly connected to the disk array.The procedure is as follows:1. Check whether the key server is an external key server. (On the CLI, you can run the show key_service general command.)2. If yes, run the add kmc test port=? kmc_server_ip=? command and check the value of the show kmc general parameter to determine whether the key management server is properly connected to the disk array.If the command is successfully executed, the external key management server is properly connected to the disk array. Go to => Step4.
- If the disk domain is not a self-encrypting disk domain, go to => Step4.
- Collect all related information and contact technical support engineers.