Technical Support
Huawei provides timely and efficient technical support through:
Local branch offices
Secondary technical support system
Telephone technical support
Remote technical support
Onsite technical support
Technical Support Website
Visit https://e.huawei.com/en/ and choose Technical Support > Product and Solution Support > Server - Intelligent Computing > Ascend Computing.
Visit https://www.hiascend.com/en/ and choose Documentation.
Self-Service Platform and Community
Learn more about servers and communicate with experts at:
- Huawei Server Information Service Platform for server product documentation
- Huawei Enterprise iKnow for Q&A about products
- Huawei Enterprise Support Community (Servers) for hardware product learning and discussion
- Visit the Ascend Community to learn and communicate about application development.
News
For notices about product life cycles, warnings, and updates, visit Support > Bulletins > Product Bulletins.
Cases
To obtain case studies about servers, visit Computing Product Case Library.
The Computing Case Library is available only to Huawei engineers and partners.
Contact Huawei
Huawei provides comprehensive technical support and services. To obtain assistance, contact Huawei technical support as follows:
- Contact Huawei customer service center.
Enterprise customers in China can contact Huawei by using either of the following methods:
- Hotline: 400-822-9999
- Email: support_e@huawei.com
The global service hotlines for enterprise customers are available at Global Service Hotline.
Carrier customers in China can contact Huawei by using either of the following methods:
- Hotline: 400-830-2118
- Email: support@huawei.com
The global service hotlines for carrier customers are available at Global Service Hotline.
- Contact the technical support personnel of the local Huawei office.