Troubleshooting

The Huawei Atlas Server Troubleshooting (ARM) covers:

• Troubleshooting process

  Troubleshooting is a process of using appropriate methods to find the cause of a fault and rectify the fault. The troubleshooting process is to narrow down the scope of possible causes for a fault to reduce troubleshooting complexity, identify the root cause, and rectify the fault.

• Fault information collection

  If a fault occurs on a server, collect logs for fault diagnosis.

• Fault diagnosis

  Fault diagnosis rules and tools help Huawei technical support engineers and maintenance engineers to analyze and rectify faults according to alarms and hardware fault symptoms.

• Software and firmware upgrade

  Software and firmware upgrade packages can be downloaded by server model and installed as needed.

• Preventive maintenance

  Preventive maintenance promptly detects, diagnoses, and rectifies server faults.