FAQs
- Firmware Upgrade Failure
- What Do I Do If the IP Address of the Virtual Network Port on CentOS Is Lost?
- "drv_dkms_env_check failed, details in: /var/log/HiAI-install.log" Is Displayed During Driver Installation
- What Do I Do If the RUN Package Is Unavailable Because the RUN Package Is Not Uninstalled When Updating the OS Kernel?
- Modprobe Failure Reported During Installation After a Successful Driver Recompilation
- Permission Denied When mkdir -p /var/log/npu/slog/slogd Is Run
- An Error Occurred When Starting slogd
- Ascend_monitor Communication Error
- After the driver and firmware are installed and the system is restarted, "[ERROR] raise script failed, cmd run failed, errno = 0" is reported in /var/log/npu/slog/host-0.
- Error Message "cp: cannot overwrite directory '/usr/local/sbin/npu-smi' with non-directory" Is Displayed During Driver Installation
- An Error Occurred During Driver Installation or Service Startup
- Ascend 310 AI Processor Cannot Be Started Properly
- Failed to Start the Device Due to Reset or Power-off
- Password Is Required for Switching from the root User to a Common User
- A Server Fails to Identify an Atlas 300I Inference Card Due to Inconsistent Firmware Versions
- Error Message "bash: lspci: command not found" Is Displayed After the lspci Command Is Run
- "check nve continer fail, ret: 258" Is Reported in Device Logs After the Firmware Version Is Queried
- A Driver Fails to Be Installed Due to the Minimum Installation of CentOS 8.2