Preparations

Obtaining the Equipment Serial Number (ESN) and site name of a storage device

When configuring eService on DeviceManager, you need to enter the ESN and site name of the storage device.

You can obtain the ESN based on either of the following procedures:

• On the navigation bar of DeviceManager, click Home. In the function pane, locate SN in the Basic information area.
• Log in to the command-line interface (CLI). Run the show system general command and locate SN.

Preparing the network

The network bandwidth is greater than or equal to 10 Mbit/s.

Enabling ports 7448/TCP, 8448/TCP, and 9448/TCP on the firewall to allow outgoing traffic from the firewall to the Internet

The eService cloud system uses server ports 7448/TCP, 8448/TCP, and 9448/TCP. Enable the three ports on the firewall to allow storage systems to send HTTP requests to the eService cloud system.

For details about how to check whether the ports are enabled, see How Do I Check Whether Network Firewall Ports Are Enabled?

(Optional) Obtaining the address, port, user name, and password of the HTTP proxy server

This information is required if an internal HTTP proxy server is used for network access.

Obtaining a Support account and password

During eService configuration, a Support account is required for device authentication. Apply for an account at the Support website if you do not have one.

Obtaining contact details about Huawei technical support center

After configuring eService on DeviceManager, contact Huawei technical support center for eService authentication so that a ticket is automatically created for an alarm.

To obtain contact details about Huawei technical support center:

• Carrier users: https://support.huawei.com/carrier/docview!docview?nid=IN0000034614&path=NN-000005#click=myApply
• Enterprise users: https://e.huawei.com/en/service-hotline

Customer code

When performing eService authentication, technical support center personnel need to enter the customer code.