What Should I Do If Login to DeviceManager over Internet Explorer Failed?

Question

What should I do if the "This page can't be displayed" error is displayed when I log in to DeviceManager over Internet Explorer?

Answer

Update your Internet Explorer, use any other browser supported by DeviceManager, or use CLI commands to change the cipher suite to the compatible mode.

Updating the Internet Explorer

Update the version of Internet Explorer to 11.0.10240.16384 or later.

Using Any Other Browser Supported by the DeviceManager

In addition to Internet Explorer, DeviceManager also supports browsers such as Mozilla Firefox and Google Chrome. You can access Huawei Storage Interoperability Navigator to query the supported browsers and versions.

Changing the Cipher Suite to the Compatible Mode

DeviceManager supports two cipher suite modes, safe and compatible. The cipher suite mode is safe by default. You can log in to DeviceManager over Internet Explorer of a compatible version after changing the cipher suite mode to compatible. To query the Internet Explorer versions compatible with DeviceManager, access Huawei Storage Interoperability Navigator.

1. Log in to the CLI. For details, see Logging In to the CLI.
2. Run the change devicemanager ciphersuite suite=compatible command to change the cipher suite mode to compatible.

   admin:/>change devicemanager ciphersuite suite=compatible
   WARNING: You are about to change the cipher suite type of DeviceManager.
   1. If you change the cipher suite type to "safe", data transmission security will increase, but DeviceManager may be inaccessible for clients with a lower encryption level.
   2. If you change the cipher suite type to "compatible", data transmission security will decrease and user data may have security risks.
   Suggestion: After performing this operation, manually restart DeviceManager to make the operation take effect.Have you read warning message carefully?(y/n)y
   
   Are you sure you really want to perform the operation?(y/n)y
   Command executed successfully.    

3. Run the reboot storage service service_name=DeviceManager command to restart DeviceManager.

   admin:/>reboot storage service service_name=DeviceManager
   DANGER: You are about to restart the DeviceManager for the storage system. This operation causes the DeviceManager unavailable temporarily.
   Suggestion: Before performing this operation, ensure that all users have exit the DeviceManager.
   Have you read danger alert message carefully?(y/n)y
   
   Are you sure you really want to perform the operation?(y/n)y
   Command executed successfully.   

4. Wait until restarting of DeviceManager is complete, log in to DeviceManager through Internet Explorer.

   Restarting of DeviceManager takes about 10s.