About eService
eService enables a storage system to upload its alarms and logs to the eService cloud system. The eService cloud system then uses AI technologies to implement intelligent fault reporting, real-time health analysis, intelligent fault prevention, and intelligent optimization, minimizing device running risks and reducing operational costs.
Positioning
Traditionally, alarms and logs are manually collected from storage systems and cannot be sent to Huawei technical support center in a timely manner. As a result, faults cannot be discovered promptly. eService enables a storage system to periodically report its alarms and logs. This helps the eService cloud system to analyze storage system's health status in real time, identify potential risks, automatically locate faults, and provide troubleshooting solutions, facilitating fault discovery and shortening troubleshooting time.
eService securely connects a storage system and the eService cloud system remotely deployed in Huawei technical support center.
- The storage system encrypts alarms and logs and sends them to the eService cloud system through encrypted channels over Internet. The eService cloud system can receive alarm and log information from storage systems on a 24/7 basis, create orders within minutes, and automatically notify Huawei technical support personnel of exceptions in a timely manner.
- Uploading of system logs must be manually configured. After technical support personnel configure system log collection tasks for a storage system on the eService cloud system, the storage system periodically sends requests to the eService cloud system for uploading system logs. If eService is enabled, the storage system can upload collected system logs.
eService uses the secure HTTPS. It allows a storage system to communicate with the eService cloud system directly or through an internal HTTP proxy server.
Figure 5-14 and Figure 5-15 illustrate the two types of networking.
- If an internal HTTP proxy server is deployed for network access, ensure that the server is secure and reliable.
- If neither of these two types of networking is supported, the eService Client can be deployed to upload storage alarms and logs to the eService cloud system. For details, see the eService V2R2C00 User Guide.
Supported Data Types
After eService is enabled, alarms and logs of storage systems can be uploaded to Huawei technical support center. Table 5-7 describes the data.
Data Type |
Description |
Uploading Interval |
|---|---|---|
Performance log |
|
New performance logs are uploaded to the eService cloud system every 5 minutes. |
Operation log |
|
Operation logs are uploaded to the eService cloud system every 24 hours. |
Alarm information |
|
|
System log |
|
Huawei technical support engineers manually trigger the uploading of system logs from the eService cloud system to Huawei technical support center. In the current version, all system logs and system logs in the latest one hour, latest two hours, latest 24 hours, or a specific time period can be uploaded. |
Diagnosis file |
|
|
DHA operation log |
|
New DHA operation logs are uploaded to the eService cloud system every 5 minutes. |
- The performance logs uploaded a time must not exceed 5 MB.
- The DHA operation logs uploaded a time per controller must not exceed 2 MB.
- There is no limit on the size of alarms, operation logs, system logs, and diagnosis logs to be uploaded.