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Requirements for Maintenance Personnel
This section describes the professional techniques and knowledge, basic operations, test instruments, as well as networking and device information that maintenance personnel must master.
Professional Techniques and Knowledge
The maintenance personnel must have an understanding of:
- Storage technologies such as redundant array of independent disks (RAID), network attached storage (NAS), direct attached storage (DAS), and storage area network (SAN)
- Ethernet technologies
- TCP and IP protocols
- Components of storage devices at the deployment site
Basic Operations
The maintenance personnel must know how to operate:
- Storage devices
- Various application servers
- Data transfer devices, such as routers
Test Instruments
The maintenance personnel must know how to use:
- Optical power meter
- Network cable tester
- Multimeter
Networking Information
The maintenance personnel must know:
- Common networks of storage systems
- Networks at maintenance sites
- Device running status at maintenance sites
Device Information
The maintenance personnel must collect and save:
- Alarms of devices
- Logs of devices
- Preventive maintenance information