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S7700 V200R019C10 Log Reference

This document provides the explanations, causes, and recommended actions of logs on the product.

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WEB

WEB

WEB/4/PORTALSERVER_DOWN

Message

WEB/4/PORTALSERVER_DOWN: The portal server is down.(IP:[IPADDR])

Description

The Portal server is Down.

Parameters

Parameter Name Parameter Meaning

[IPADDR]

Indicates the IP address of the Portal server.

Possible Causes

The device detects that the Portal server changes from Up to Down.

Procedure

  1. Run the display server-detect state command to check whether the Portal server can work properly and whether the Portal service can be used properly.

    • If the Portal server works properly, check the network connectivity between the Portal server and device. If the network connection is disconnected, restore the network connection.
    • If the Portal server cannot work properly, restore the Portal server to the normal state.

  2. Collect log information and configuration information, and then contact technical support personnel.You can collect diagnostic information using the display diagnostic-information command.

WEB/4/PORTALSERVER_UP

Message

WEB/4/PORTALSERVER_UP: The portal server is up.(IP:[IPADDR])

Description

The Portal server is Up.

Parameters

Parameter Name Parameter Meaning
[IPADDR] Indicates the IP address of the Portal server.

Possible Causes

The device detects that the Portal server changes from Down to Up.

Procedure

  • This log is informational only, and no action is required.

WEB/4/WEBSOCK

Message

WEB/4/WEBSOCK:Failed to start web authentication server listening port

Description

The listening port of the Portal authentication server cannot start.

Parameters

Parameter Name Parameter Meaning
None None

Possible Causes

The listening port of the Portal authentication server is occupied.

Procedure

  • Run the web-auth-server listening-port command to set an available port as the listening port of the Portal authentication server.

WEB/4/AUTHENTICATION_FREERULE_ACL_FAIL

Message

Type 1:

WEB/4/AUTHENTICATION_FREERULE_ACL_FAIL: (Fail to execute 'free-rule acl acl-name [STRING1]' due to insufficient resources in slot [ULONG1].)

WEB/4/AUTHENTICATION_FREERULE_ACL_FAIL: (Fail to execute 'free-rule acl [ULONG2]' due to insufficient resources in slot [ULONG1].)

Type 2:

WEB/4/AUTHENTICATION_FREERULE_ACL_FAIL: (Fail to execute 'free-rule acl acl-name [STRING1]' in slot [ULONG1].)

WEB/4/AUTHENTICATION_FREERULE_ACL_FAIL: (Fail to execute 'free-rule acl [ULONG2]' in slot [ULONG1].)

WEB/4/AUTHENTICATION_FREERULE_ACL_FAIL: (Fail to delete free rule, template name [STRING2] rule id [ULONG3] slot id [ULONG1].)

WEB/4/AUTHENTICATION_FREERULE_ACL_FAIL: (Fail to add free rule, template name [STRING2] rule id [ULONG3].)

WEB/4/AUTHENTICATION_FREERULE_ACL_FAIL: (Fail to delete free rule, template name [STRING2] rule id [ULONG3].)

WEB/4/AUTHENTICATION_FREERULE_ACL_FAIL: (Fail to add web server ip, slot [ULONG1] template name [STRING2].)

WEB/4/AUTHENTICATION_FREERULE_ACL_FAIL: (Fail to delete web server ip, slot [ULONG1] template name [STRING2].)

Type 3:

WEB/4/AUTHENTICATION_FREERULE_ACL_FAIL: (Fail to execute 'free-rule acl acl-name [STRING1]' in slot [ULONG1], because the UCL group index is greater than the upper limit.)

WEB/4/AUTHENTICATION_FREERULE_ACL_FAIL: (Fail to execute 'free-rule acl [ULONG2]' in slot [ULONG1], because the UCL group index is greater than the upper limit.)

Description

An authentication-free rule defined by ACL failed to be delivered.

Parameters

Parameter Name Parameter Meaning

[STRING1]

Indicates the ACL name.

[STRING2]

Indicates Portal server template name.

[ULONG1]

Indicates the slot ID.

[ULONG2]

Indicates the ACL number.

[ULONG3]

Indicates the free rule number.

Possible Causes

  1. ACL resources were insufficient.
  2. Incorrect configurations.

Procedure

  1. if type 1 log is generated, run the display acl resource slot slot-number command to check whether ACL resources are sufficient.

    • If not, release ACL resources and then run the display acl resource slot slot-number command to check whether ACL resources are successfully released.
    • If so, collect log and configuration information, and contact technical support personnel. You can collect diagnostic information using the display diagnostic-information command.

  2. If type 2 log is generated, collect log and configuration information, and contact technical support personnel. You can collect diagnostic information using the display diagnostic-information command.
  3. If type 3 log is generated, run the ucl-group group-index [ name group-name ] command to create the UCL group with the specified group index.

WEB/6/WEB_USER_QUIETTABLE_ADD

Message

WEB/6/WEB_USER_QUIETTABLE_ADD: The user is added to quiet-table.(IP:[IPADDR];VPN-Instance:[STRING])

Description

The Portal authentication user is added to the quiet table.

Parameters

Parameter Name Parameter Meaning
[IPADDR] IP address of the Portal authentication user.
[STRING] VPN instance that the Portal authentication user belongs to.

Possible Causes

After the quiet function is enabled, the number of authentication failures for the Portal authentication user exceeds the threshold within a configured quiet period.

There is a difference of no more than 15 seconds between the configured quiet period and the actual quiet period that takes effect.

Procedure

  • This log message indicates a normal situation, and no action is required.

WEB/6/WEB_USER_QUIETTABLE_DEL

Message

WEB/6/WEB_USER_QUIETTABLE_DEL: The user is deleted from quiet-table.(IP:[IPADDR];VPN-Instance:[STRING])

Description

The Portal authentication user is deleted from the quiet table.

Parameters

Parameter Name Parameter Meaning
[IPADDR] IP address of the Portal authentication user.
[STRING] VPN that the Portal authentication user belongs to.

Possible Causes

When the quiet timer expires, the device re-authenticates the user.

There is a difference of no more than 15 seconds between the configured quiet period and the actual quiet period that takes effect.

Procedure

  • This log message indicates a normal situation, and no action is required.

WEB/6/WEB_ACL_RESOURCE_LACK

Message

WEB/6/WEB_ACL_RESOURCE_LACK: Resource for WEB in slot [ULONG] is not enough.

Description

An ACL failed to be delivered because of insufficient ACL resources.

Parameters

Parameter Name Parameter Meaning

[ULONG]

Slot ID.

Possible Causes

ACL resources on a board are insufficient.

Procedure

  1. Run the display acl resource command to check whether ACL resources are sufficient.

    • If not, release ACL resources and then run the display acl resource command to check whether ACL resources are successfully released.
    • If so, ACLs fail to be delivered to the physical chip. Go to step 2.

  2. Collect log information and configuration information, and then contact technical support personnel.You can collect diagnostic information using the display diagnostic-information command.

WEB/6/WEB_ACL_HTTP_REG_FAIL

Message

WEB/6/WEB_ACL_HTTP_REG_FAIL: Failed to enable the external Portal server connection function: Protocol([STRING]),Port([ULONG]),SSL Policy([STRING])

Description

Failed to enable the Portal server connection service.

Parameters

Parameter Name Parameter Meaning

Protocol

Protocol type.

Port

Port number.

SSL Policy

SSL policy.

Possible Causes

During device startup configuration restoration, the connection service for the Portal server failed to be enabled because some initialization steps were not completed.

Procedure

  • Run the portal web-authen-server command on the device to enable the Portal interconnection function of the HTTP or HTTPS protocol.

WEB/6/WEB_POST_LENGTH

Message

WEB/6/WEB_POST_LENGTH: The POST data of the request packet is too long.(Length:[ULONG]).

Description

The length of a POST authentication request packet is too long.

Parameters

Parameter Name Parameter Meaning
Length Indicates the POST data length.

Possible Causes

The length of a POST authentication request packet exceeds 1024 bytes.

Procedure

  1. Check whether POST authentication request packets are constructed to initiate an attack.

    • If so, locate the attack source and rectify the fault.
    • If not, go to step 2.

  2. Collect log information and configuration information, and then contact technical support personnel.You can collect diagnostic information using the display diagnostic-information command.

WEB/4/WEB_REQID_PREFIX

Message

WEB/4/WEB_REQID_PREFIX: Failed to allocate prefix for ReqID of portal protocol-packet.(NodeID:[NodeID]).

Description

Failed to allocate the ReqID prefix of Portal packets.

Parameters

Parameter Name Parameter Meaning

NodeID

Node ID for communication between sub-core processes.

Possible Causes

Memory allocation failed.

Procedure

  1. Collect log information and configuration information, and then contact technical support personnel.You can collect diagnostic information using the display diagnostic-information command.

WEB/6/USER_EVENT_WEB_PROC

Message

WEB/6/USER_EVENT_WEB_PROC: portal authentication procedure. (DeviceMac=[DeviceMac], UserMac=[UserMac], UserIP=[UserIp], UserName=[UserName], Result=[Result], Msg=[Msg], TIME=[TIME], AUTHID=[AUTHID])

Description

Portal authentication is being performed.

Parameters

Parameter Name Parameter Meaning

DeviceMac

Device MAC address.

UserMac

User MAC address.

UserIP

User IP address.

UserName

User name.

Result

Authentication result.

Msg

Authentication message.

TIME

Time when an authentication packet is received or sent.

AUTHID

Global authentication ID.

Possible Causes

After the protocol replay function is enabled, Portal users are authenticated.

Procedure

  • This log message is informational only, and no action is required.
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Updated: 2022-05-25

Document ID: EDOC1100126883

Views: 65154

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