S7700 V200R019C10 Log Reference

This document provides the explanations, causes, and recommended actions of logs on the product.

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AM

AM/4/AM_DATABASE_SAVEERR

Message

AM/4/AM_DATABASE_SAVEERR: The DHCP server failed to save data to local device. (Data=[STRING], Reason=[STRING])

Description

The DHCP server failed to save data to the local device.

Parameters

Parameter Name	Parameter Meaning
Data	Data file.
Reason	Cause of the failure to save data to the local device.

Possible Causes

The storage space on the DHCP server was insufficient.

Procedure

Run the delete command to delete invalid files for the purpose of releasing the disk space. Then check whether the problem is solved.
- Y=>3.
- N=>2.
Collect log information and configuration information, and then contact technical support personnel. You can collect diagnostic information using the display diagnostic-information command.
End.

AM/4/AM_RECLAIM_IPADDR

Message

AM/4/AM_RECLAIM_IPADDR: The user chose [STRING] when deciding whether to reclaim the IP addresses that are being used.

Description

The user needed to determine whether to reclaim the IP addresses that are being used.

Parameters

Parameter Name	Parameter Meaning
STRING	Prompts the user to confirm the action: Y: Yes. N: No.

Possible Causes

The user needed to determine whether to reclaim the IP addresses that are being used.

Procedure

This log message is informational only, and no action is required.

AM/4/IP6ALLOCFAIL

Message

AM/4/IP6ALLOCFAIL: Failed to allocate an IPv6 address. (PoolName=[STRING1], ClientId=[STRING2], Reason=[STRING3], UserType=[STRING4]).

Description

The DHCPv6 server failed to allocate an IPv6 address to a client.

Parameters

Parameter Name	Parameter Meaning
PoolName	Address pool name.
ClientId	ID of the client.
Reason	Cause of the failure to allocate an IPv6 address to the client.
UserType	User type of the client. The value is DHCP.

Possible Causes

The address pool had no available IPv6 address.
The address pool was locked.
The rate at which DHCPv6 users went online exceeded the maximum value.

Procedure

Based on the possible causes, perform the following steps:
- If the address pool had no available IPv6 address, run the address prefix ipv6-prefix/ipv6-prefix-length command in the address pool view to extend the range of available IPv6 addresses in the address pool.
- If the address pool was locked, check why it is locked and run the undo lock command in the address pool view to unlock the address pool.
- If the rate at which DHCPv6 users went online exceeded the maximum value, contact technical support personnel.

AM/4/IPALLOCFAIL

Message

AM/4/IPALLOCFAIL: Failed to allocate an IP address. (PoolName=[STRING], ClientId=[STRING], Reason=[STRING], UserType=[STRING])

Description

The DHCP server fails to assign IP addresses to clients.

Parameters

Parameter Name	Parameter Meaning
PoolName	Name of an IP address pool.
ClientId	ID of a DHCP client.
Reason	Indicates the reason why IP addresses fail to be assigned that include: No idle IP address. Pool is locked. Exception occurred.
UserType	User type of the client. The value can be DHCP, PPPOE, IPSEC, PPP, L2TP, SSL-VPN and Unknown.

Possible Causes

The IP addresses in the address pool are used up.
The address pool is locked.
The system is abnormal.

Procedure

Rectify the fault according to the reason:
- The IP addresses in the address pool are used up, run the network ip-address [ mask { mask | mask-length } ] command in the address pool view or run the ip address ip-address { mask | mask-length } command in the interface view to adjust mask or mask-length to extend the available address range of the address pool.
- If the address pool is locked, run the undo lock command in the address pool view to unlock the address pool after confirming the reason why the administrator locks the pool.
- If the system is abnormal, collect log and configuration information, and contact technical support personnel. You can collect diagnostic information using the display diagnostic-information command.

AM/4/IPCONFLICTDTC

Message

AM/4/IPCONFLICTDTC: The device detected an IP address conflict. (PoolName=[STRING], MacAddress=[STRING], IpAddress=[IPADDR])

Description

The service detected an IP address conflict.

Parameters

Parameter Name	Parameter Meaning
PoolName	Indicates the address pool name.
MacAddress	Indicates the client MAC address.
IpAddress	Indicates the conflicting IP address.

Possible Causes

The service detected an IP address conflict.

Procedure

Run the display ip pool interface interface-pool-name used or display ip pool name ip-pool-name used command to check whether there is an entry corresponding to the client's MAC address in the list of used IP addresses in the command output.
- If there is an entry corresponding to the client's MAC address, go to step 3.
- If there is no entry corresponding to the client's MAC address, go to step 2.
Collect log and configuration information, and contact technical support personnel. You can collect diagnostic information using the display diagnostic-information command.
End.

AM/4/IPCONFLICTRPT

Message

AM/4/IPCONFLICTRPT: The client detected an IP address conflict. (PoolName=[STRING], ClientId=[STRING], IpAddress=[IPADDR], UserType=[STRING])

Description

The server received an IP address conflict report from the client.

Parameters

Parameter Name	Parameter Meaning
PoolName	Indicates the address pool name.
ClientID	ID of a DHCP client.
IpAddress	IP address assigned to the DHCP client.
UserType	User type of the client. The value can be DHCP, PPPOE, IPSEC, PPP, L2TP, SSL-VPN and Unknown.

Possible Causes

The server received an IP address conflict report from the client.

Procedure

Run the display ip pool interface interface-pool-name used or display ip pool name ip-pool-name used command to check whether there is an entry corresponding to the client's MAC address in the list of used IP addresses in the command output.
- If there is an entry corresponding to the client's MAC address, go to step 3.
- If there is no entry corresponding to the client's MAC address, go to step 2.
Collect log and configuration information, and contact technical support personnel.
End.

AM/4/IPPOOL_BACKUPERR

Message

AM/4/IPPOOL_BACKUPERR: Received wrong backup data. (PoolName=[STRING], BackUpData=[STRING], Reason=[STRING])

Description

The backup data of the IP address pool was incorrect.

Parameters

Parameter Name	Parameter Meaning
PoolName	Name of an IP address pool.
BackUpData	Backup data of the IP address pool.
Reason	Cause of the incorrect backup data of the IP address pool.

Possible Causes

The IP address pool configurations on the active and standby devices were inconsistent.

Procedure

Run the display ip pool command to check whether the IP address pool configurations on the active and standby devices are consistent.
- If the configurations are consistent, go to step 3.
- If the configurations are inconsistent, go to step 2.
Change the IP address pool configuration on the standby device to be the same as that on the active device.
Collect log and configuration information, and contact technical support personnel. You can collect diagnostic information using the display diagnostic-information command.

AM/4/IPRENEWFAIL

Message

AM/4/IPRENEWFAIL: Failed to renew an IP address. (PoolName=[STRING], ClientID=[STRING], IpAddress=[IPADDR], Reason=[STRING], UserType=[STRING])

Description

The client failed to renew the lease of an IP address.

Parameters

Parameter Name	Parameter Meaning
PoolName	Indicates the address pool name.
ClientID	Client ID
IpAddress	Indicates the IP address whose lease fails to be renewed.
Reason	Indicates the Reason why IP address lease fails to be renewed that include: Bad requested IP address Without the client's lease Pool is locked
UserType	User type of the client. The value can be DHCP, PPPOE, IPSEC, PPP, L2TP, SSL-VPN and Unknown.

Possible Causes

The IP address whose lease needs to be renewed is different from the address assigned by the address pool to the client.
The client has no lease.
The address pool is locked.

Procedure

Rectify the fault according to the reason:
- If the IP address whose lease needs to be renewed is different from the address assigned by the address pool to the client, perform the following operations to release the original client address and resend an address application request:
  
  When a device functions as the DHCP client, run the undo ip address dhcp-alloc command in the interface view, and then run the ip address dhcp-alloc command in the interface view.
  
  When a device functions as the Bootp client, run the undo ip address bootp-alloc and ip address bootp-alloc commands in the interface view, and then run the ip address bootp-alloc and undo ip address bootp-alloc commands in the interface view.
  
  When a PC functions as the client, commands for releasing an IP address vary with the operating systems. You can use either of the following methods to release an IP address:
  - Run the ipconfig/ release command on the Windows 7 operating system of the PC to release the IP address of the PC.
  - Run the winipcfg/ release command in the MS-DOS of Windows 98 to release the IP address of the PC.
- If the client has no lease, release the original client address and resend an address application request.
- If the address pool is locked, run the undo lock command in the address pool view to unlock the address pool after confirming the reason why the administrator locks the pool.

AM/4/PREFALLOCFAIL

Message

AM/4/PREFALLOCFAIL: Failed to allocate an IPv6 prefix. (PoolName=[STRING1], ClientId=[STRING2], Reason=[STRING3], UserType=[STRING4])

Description

The DHCPv6 server failed to allocate an IPv6 prefix to a client.

Parameters

Parameter Name	Parameter Meaning
PoolName	Address pool name.
ClientId	ID of the client.
Reason	Cause of the failure to allocate an IPv6 prefix to the client.
UserType	User type of the client. The value is DHCP.

Possible Causes

IPv6 prefixes in the address pool were used up.
The address pool was locked.

Procedure

Based on the possible causes, perform the following steps:
- If IPv6 prefixes in the address pool were used up, run the address prefix ipv6-prefix/ipv6-prefix-length command in the address pool view to extend the range of available IPv6 prefixes in the address pool.
- If the address pool was locked, check why it is locked and run the undo lock command in the address pool view to unlock the address pool.

AM/6/IPALLOCOK

Message

AM/6/IPALLOCOK: An IP address was allocated. (PoolName=[STRING], ClientId=[STRING], IpAddress=[IPADDR], LeaseTime=[ULONG], UserType=[STRING])

Description

The DHCP server successfully assigns IP addresses to clients.

Parameters

Parameter Name	Parameter Meaning
PoolName	Name of an IP address pool.
ClientId	ID of a the client
IpAddress	Indicates the IP address assigned to the client.
LeaseTime	Lease time of the IP address.
UserType	User type of the client. The value can be DHCP, PPPOE, IPSEC, PPP, L2TP, SSL-VPN and Unknown.

Possible Causes

The DHCP server successfully assigns IP addresses to clients.

Procedure

This log message is informational only, and no action is required.

AM/6/IPRECYCLE

Message

AM/6/IPRECYCLE: A conflicting IP address was recycled. (PoolName=[STRING], IpAddress=[IPADDR], Reason=[STRING])

Description

The conflicting IP address of the DHCP client was recycled.

Parameters

Parameter Name	Parameter Meaning
PoolName	Name of an IP address pool
IpAddress	IP address assigned to the DHCP client
Reason	Cause of IP address recycling

Possible Causes

The DHCP server proactively recycles the conflicting IP address.

Procedure

This log message is informational, and no action is required.

AM/6/IPRELEASE

Message

AM/6/IPRELEASE: The IP address was released. (PoolName=[STRING], ClientId=[STRING], IpAddress=[IPADDR], Reason=[STRING], UserType=[STRING])

Description

An IP address is released.

Parameters

Parameter Name	Parameter Meaning
PoolName	Indicates the address pool name.
ClientId	Indicates the ID of a DHCP client.
IpAddress	Indicates the released IP address.
Reason	Indicates the reason why an IP address is released. The reason can be: Client release: The client releases the IP address. Lease expired: The lease expires. Administrator reset: The administrator resets the IP address.
UserType	User type of the client. The value can be DHCP, PPPOE, IPSEC, PPP, L2TP, SSL-VPN and Unknown.

Possible Causes

The client releases the IP address.
The lease expires.
The administrator resets the IP address.

Procedure

This log message is informational only, and no action is required.

AM/6/IPRENEWOK

Message

AM/6/IPRENEWOK: An IP address was renewed. (PoolName=[STRING], ClientId=[STRING], IpAddress=[IPADDR], LeaseTime=[ULONG], UserType=[STRING])

Description

The client successfully renews the lease of an IP address.

Parameters

Parameter Name	Parameter Meaning
PoolName	Indicates the address pool name.
ClientId	ID of a DHCP client.
IpAddress	Indicates the IP address whose lease is renewed.
LeaseTime	Lease time of the IP address.
UserType	User type of the client. The value can be DHCP, PPPOE, IPSEC, PPP, L2TP, SSL-VPN and Unknown.

Possible Causes

The client successfully renews the lease of an IP address.

Procedure

This log message is informational only, and no action is required.

AM/4/AM_XML_STATIC_BIND

Message

AM/4/AM_XML_STATIC_BIND: AM XML static bind failed. Reason: [STRING]. Operation:[STRING].

Description

In free mobility scenarios, an IP address in the IP address pool on the device failed to be statically bound to or unbound from a user's MAC address based on the XML file delivered by the controller.

Parameters

Parameter Name	Parameter Meaning
Reason	Cause of the failure to statically bind or unbind IP and MAC addresses. Possible causes can be classified into XML packet error, abnormal device status, and incorrect configuration as follows: XML packet error Incorrect packet format: The packet format is incorrect. Necessary attribute missing: Necessary attributes in the packet are lost. Attribute unknow: The packet contains unknown attributes. Incorrect attribute value: The attribute value is incorrect. Duplicate attribute: The packet contains duplicated attributes. Abnormal device status Internal processing exception: The device runs abnormally. Device busy: The device is busy and cannot provide sufficient resources. Incorrect configuration Specification full: The configuration exceeds the specifications. No global address pool: The global address pool name delivered by the controller does not exist on the device. No interface address pool: The interface address pool name delivered by the controller does not exist on the device. IP status error: The IP address to be bound is in use or conflicts with another device's IP address. Interface not exist: The interface does not exist. Invalid MAC address: The format of the MAC address to be bound is invalid. Invalid IP address: The format of the IP address to be bound is invalid.
Operation	Operation, corresponding IP address pool name, and IP and MAC addresses delivered by the controller. The operation includes: Add: static binding Delete: unbinding NOTE: When the failure cause is XML packet error or abnormal device status, the device cannot parse information in the XML packet. As a result, the IP address pool name, IP address, and MAC address are not recorded in the log.

Parameter Name

Parameter Meaning

Reason

Cause of the failure to statically bind or unbind IP and MAC addresses. Possible causes can be classified into XML packet error, abnormal device status, and incorrect configuration as follows:

XML packet error
- Incorrect packet format: The packet format is incorrect.
- Necessary attribute missing: Necessary attributes in the packet are lost.
- Attribute unknow: The packet contains unknown attributes.
- Incorrect attribute value: The attribute value is incorrect.
- Duplicate attribute: The packet contains duplicated attributes.
Abnormal device status
- Internal processing exception: The device runs abnormally.
- Device busy: The device is busy and cannot provide sufficient resources.
Incorrect configuration
- Specification full: The configuration exceeds the specifications.
- No global address pool: The global address pool name delivered by the controller does not exist on the device.
- No interface address pool: The interface address pool name delivered by the controller does not exist on the device.
- IP status error: The IP address to be bound is in use or conflicts with another device's IP address.
- Interface not exist: The interface does not exist.
- Invalid MAC address: The format of the MAC address to be bound is invalid.
- Invalid IP address: The format of the IP address to be bound is invalid.

Operation

Operation, corresponding IP address pool name, and IP and MAC addresses delivered by the controller. The operation includes:

Add: static binding
Delete: unbinding

NOTE:

When the failure cause is XML packet error or abnormal device status, the device cannot parse information in the XML packet. As a result, the IP address pool name, IP address, and MAC address are not recorded in the log.

Possible Causes

In free mobility scenarios, an IP address in the IP address pool fails to be statically bound to a MAC address based on the XML file delivered by the controller. For details about the cause, see parameter meanings listed in the preceding table.

Procedure

If the failure cause is XML packet error, obtain the packet header to check whether the packets are valid.
If the failure cause is abnormal device status, check the device status.
If the failure cause is incorrect configuration, check the configuration parameters on the controller.

AM/6/IP6ALLOCOK

Message

AM/6/IP6ALLOCOK: An IPv6 address was allocated. (PoolName=[STRING], ClientId=[STRING], Ipv6Address=[STRING], LeaseTime=[ULONG], UserType=[STRING], UserMac=[STRING])

Description

The DHCPv6 server recorded this log when the server successfully allocated an IPv6 address to a client.

Parameters

Parameter Name	Parameter Meaning
PoolName	Name of the IPv6 address pool.
ClientId	Client ID.
Ipv6Address	Allocated IPv6 address.
LeaseTime	Lease time.
UserType	User type of the client. The value is DHCP.
UserMac	MAC address of the user.

Possible Causes

The DHCPv6 server recorded this log when the server successfully allocated an IPv6 address to a client.

Procedure

This log is informational only, and no action is required.

AM/6/PREFALLOCOK

Message

AM/6/PREFALLOCOK: An IPv6 prefix was allocated. (PoolName=[STRING], ClientId=[STRING], Prefix=[STRING], LeaseTime=[ULONG], UserType=[STRING], UserMac=[STRING])

Description

The DHCPv6 PD server recorded this log when the server successfully allocated an IPv6 prefix to a client.

Parameters

Parameter Name	Parameter Meaning
PoolName	Name of the IPv6 address pool.
ClientId	Client ID.
Prefix	Allocated IPv6 prefix.
LeaseTime	Lease time.
UserType	User type of the client. The value is DHCP.
UserMac	MAC address of the user.

Possible Causes

The DHCPv6 PD server recorded this log when the server successfully allocated an IPv6 prefix to a client.

Procedure

This log is informational only, and no action is required.

AM/6/PREFRENEWOK

Message

AM/6/PREFRENEWOK: An IPv6 prefix was renewed. (PoolName=[STRING], ClientId=[STRING], Prefix=[STRING], LeaseTime=[ULONG], UserType=[STRING], UserMac=[STRING])

Description

The DHCPv6 PD server recorded this log when a client successfully renewed its IPv6 prefix.

Parameters

Parameter Name	Parameter Meaning
PoolName	Name of the IPv6 address pool.
ClientId	Client ID.
Prefix	Renewed IPv6 prefix.
LeaseTime	Lease time.
UserType	User type of the client. The value is DHCP.
UserMac	MAC address of the user.

Possible Causes

The DHCPv6 PD server recorded this log when a client successfully renewed its IPv6 prefix.

Procedure

This log is informational only, and no action is required.

AM/6/IP6RENEWOK

Message

AM/6/IP6RENEWOK: An IPv6 address was renewed. (PoolName=[STRING], ClientId=[STRING], Ipv6Address=[STRING], LeaseTime=[ULONG], UserType=[STRING], UserMac=[STRING])

Description

The DHCPv6 server recorded this log when a client successfully renewed its IPv6 address.

Parameters

Parameter Name	Parameter Meaning
PoolName	Name of the IPv6 address pool.
ClientId	Client ID.
Ipv6Address	Renewed IPv6 address.
LeaseTime	Lease time.
UserType	User type of the client. The value is DHCP.
UserMac	MAC address of the user.

Possible Causes

The DHCPv6 server recorded this log when a client successfully renewed its IPv6 address.

Procedure

This log is informational only, and no action is required.

AM/6/IP6RELEASEOK

Message

AM/6/IP6RELEASEOK: An IPv6 address was released. (PoolName=[STRING], ClientId=[STRING], Ipv6Address=[STRING], UserType=[STRING], UserMac=[STRING])

Description

The DHCPv6 server recorded this log when a client successfully released its IPv6 address.

Parameters

Parameter Name	Parameter Meaning
PoolName	Name of the IPv6 address pool.
ClientId	Client ID.
Ipv6Address	Released IPv6 address.
UserType	User type of the client. The value is DHCP.
UserMac	MAC address of the user.

Possible Causes

The DHCPv6 server recorded this log when a client successfully released its IPv6 address.

Procedure

This log is informational only, and no action is required.

AM/6/PREFRELEASEOK

Message

AM/6/PREFRELEASEOK: An IPv6 prefix was released. (PoolName=[STRING], ClientId=[STRING], Prefix=[STRING], UserType=[STRING], UserMac=[STRING])

Description

The DHCPv6 PD server recorded this log when a client successfully released its IPv6 prefix.

Parameters

Parameter Name	Parameter Meaning
PoolName	Name of the IPv6 address pool.
ClientId	Client ID.
Prefix	Released IPv6 prefix.
UserType	User type of the client. The value is DHCP.
UserMac	MAC address of the user.

Possible Causes

The DHCPv6 server recorded this log when a client successfully released its IPv6 prefix.

Procedure

This log is informational only, and no action is required.

AM/4/IP6CONFLICTDTC

Message

AM/4/IP6CONFLICTDTC: The device detected an IPv6 address conflict. (PoolName=[STRING], ClientId=[STRING], Ipv6Address=[STRING], UserType=[STRING], UserMac=[STRING])

Description

The DHCPv6 or DHCPv6 PD server recorded this log when an IPv6 address conflict was detected.

Parameters

Parameter Name	Parameter Meaning
PoolName	Name of the IPv6 address pool.
ClientId	Client ID.
Ipv6Address	Conflicting IPv6 address.
UserType	User type of the client. The value is DHCP.
UserMac	MAC address of the user.

Possible Causes

This IPv6 address has been in use on the network.

Procedure

Run the display dhcpv6 pool pool-name conflict address command to check whether there is an entry corresponding to the client's MAC address in the list of IP addresses in the command output.
- If there is an entry corresponding to the client's MAC address, go to step 3.
- If there is no entry corresponding to the client's MAC address, go to step 2.
Collect log and configuration information, and contact technical support personnel. You can collect diagnostic information using the display diagnostic-information command.
End.

AM/4/AM_LOG_DHCP_USEDADD_REACHLIMIT

Message

AM/4/AM_LOG_DHCP_USEDADD_REACHLIMIT: The number of DHCP used IP addresses reached the limitation. (Maximum number=[ULONG])

Description

The number of online DHCP users reaches the upper limit supported on a device.

Parameters

Parameter Name	Parameter Meaning
Maximum number	Maximum number of DHCP users supported on a device.

Possible Causes

The number of online DHCP users reaches the upper limit supported on a device.

Procedure

This message is informational only, and no action is required. If the number of online DHCP users reaches the upper limit supported on a device, no IP address can be further allocated to users even if there are available IP addresses in the address pool.

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Updated: 2022-05-25

Document ID: EDOC1100126883

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